Purchases at Цитрус UA with cashback in Ireland
Кешбек не нараховується:
- за передзамовлення;
- якщо в замовлення були внесені зміни (номер телефону, місце доставки, переоформлення тощо);
- при використанні програми лояльності "Цитрус Обмін";
- при частковій оплаті бонусами магазину;
- якщо замовлення було оформлене через оператора Служби підтримки;
- при оформленні через bu.ctrs.com.ua/;
- при оплаті від юридичної особи;
- за замовлення, оформлені через мобільний додаток Цитрус UA.
Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Reviews on Цитрус UA (119)
2 orders, from different computers, from different browsers, and the accrual from LetyShops (Thanks to the LetyShops team, which works quickly and resolves the issue fairly!
35 days have passed and the cashback has not been credited.
Hello!
Thank you for your feedback. Usually, cashback for an order is recorded in your personal account within 24 hours. To resolve the issue, please create a request through the "Help" section. We will try to figure it out and help you.
We look forward to hearing from you. Have a nice day!
Sincerely,
LetyShops team
Wow, they really reduced the cashback....to hell with such a store... Although probably all the services started reducing the cashback. First they hooked you, and now they pay 1% and rejoice...
Good afternoon, Andrey!
Thank you for your feedback. The cashback rate has changed due to the decrease in the reward we receive from the Citrus store for your orders. We have set the maximum possible percentage so that your purchases become more profitable and you can always count on us. But we would like to draw your attention to the fact that the cashback rates will still be increased for Lety codes and statuses.
It is very important for us to develop, surprise you with something interesting and not lose confidence that we fulfill all the obligations we have taken to our users.
We are grateful that you have been ordering through our service for such a long time.
Sincerely,
LetyShops team
I take back my review. Cashback credited, everything is fine.
Made 5 different orders at different times: iPhones (3 pcs), watches, etc....not a single order was counted, although the orders were paid for and received long ago. Citrus is cheating LetyShops with advertising. This is not the case with Rozetka and other sites, everything is clearly credited.
Hello, Andrey!
Thank you for your feedback. It's a pity that the cashback for your order was not recorded automatically.
To resolve the issue, please create a request to our customer service. You can do this through the "Help" section of your personal account.
We will definitely try to understand the current situation and help.
We will be waiting for your request.
Sincerely,
LetyShops team
I ordered two iPhones, while they were delivering it - the person refused one. I asked to remove one, in the end they created a new order - naturally no cashback) Cunning guys :)
More than a month has passed, no cashback. If the average confirmation time is 30 days, then as far as I can see it can be longer. How much longer is still unclear.
Hello!
Thank you for your feedback. The fact is that the estimated confirmation time is calculated based on the average cashback waiting time. Usually, if confirmation has not been made by the specified date, we ask our users to wait another half of the term. The maximum order crediting time is calculated according to this principle.
If the reward is still not credited, write to us through the "Help" section. We will definitely try to help resolve this issue.
Have a good day!
Sincerely,
LetyShops team
HOORAY!!! Many thanks to the Citrus UA store, the cashback has been credited! So, friends, don't lose hope!!! Everything really works here!!!
Overall, I'm happy with the store. But cashback takes a long time to be credited!
I bought a tablet in Citrus through your cashback, and I've been waiting for the money for a whole month. It looks like I won't get it.
Good afternoon
Thank you for your feedback. We understand that you want to get cashback as quickly as possible, but the store needs some time to check the information and make sure that the order will not be returned. The estimated date for crediting the cashback is 12/16/2017. Since the date is approximate, the cashback may be credited earlier or a little later.
If the rules for purchases with cashback were not violated and the goods were not returned to the seller, the cashback will definitely be credited to the balance.
Please feel free to contact me if you have any questions. Have a nice day!
Sincerely,
LetyShops team
Good afternoon
Thank you for your feedback. Alexander, we are very sorry that the information in the description of the store on our service misled you.
We cooperate with various stores and all stores have different conditions for calculating cashback. We always publish all the features of calculating cashback on the page leading to the store.
In the Citrus store, the cashback rate for smartphones is 3%, except for Apple equipment. Taking into account your LetySilver status, the cashback rate will be increased by 20% and will be 3.6% of the order amount.
If you have any questions, please write, we will be glad. Have a nice day!
Sincerely,
LetyShops team
