Purchases at АТБ UA with cashback in Ireland

I made an order three times in November: on the 9th, 16th and 24th. Cashback status "Pending" appeared shortly after payment. Cashback confirmation was expected two months after each purchase. Cashback was credited for all three orders on December 2.

The ATB site is just a mess! Constantly hangs and works only after frequent updates.

I always place orders online with delivery, in ATB and SILPO. A big PLUS in ATB is that the cashback is calculated after payment for the collected goods, and in Silpo immediately after the order, that after the order is collected, the amount differs from the created order, but no one adds cashback

A similar situation with Alisa Kozyreva and the answer to the comment from Leti. Online ordering with card payment on the spot is not possible? Why then does this scheme work at Silpo? The ATB site is outdated information on the remaining goods and you can finish collecting the basket there. ATB is offline only

Dnipro, Parshina 16, order dated 09/19/2023 No. 3993173, they also collect orders with a package, despite the fact that you indicate "take it in your own bag" and leave a comment to the collector "don't pack it, I'll take it in your own bag." While you ask to remove the package, you receive a portion of cringe and rudeness as a gift without additional payment. Like, you yourself made a mistake, you clicked wrong, I have this written on a piece of paper. Although the package itself was added by the assembler and was displayed after assembly. Either you have to cancel the order, or pay with the package and go hide their theory that you clicked something wrong there, you made a mistake, and in general take the package and don't mess around here.

I activated a one-time x8 cashback, placed an order for 3410 UAH, I received a notification that the product had been selected, I needed to make a payment, I paid... Then they called and said that one item is out of stock and I need to cancel the order to get a refund. Okay, it happens , errors in the availability of goods, I can understand, but why, because of your stupidity, should I now wait 14 days for a refund, instead of immediately going and buying up in another more decent store!? As a result: 1) There is no product 2) There is no money 3) There is no cashback, because it can only be used for one purchase that was spoiled.

I make an order for about a month. Everything works fine. Orders are collected quickly and everything is according to the list. Sometimes it happens that the order is ready to be issued earlier, and it is issued to me. I order Pickup, if the order is not too heavy. It is convenient for me - there is no need to stand in line and choose goods from the shelves. Sometimes I don't find it on the shelves, but it is on the website. Cashback is being accrued, and some have already been confirmed. Thank you for your cooperation!

They collected the order for half a day... and it was never delivered. At night, I received an SMS that my order was canceled. Now I order only from Silpo, there are no problems

worst store shameful attitude to customers. incompetent employees