Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
Sharaga, ordered a laptop for UAH 20k, the cashback did not come, after contacting the support service it turned out that the cashback was overwritten, and someone else received it. Returned half of what was expected. The sediment remained. I advise you to bypass and buy in another store with a lower percentage, but get the full amount of cashback.
Hello Vitaly!
Thank you for sharing your shopping experience with cashback.
We are very sorry that you have encountered certain difficulties while working with our service. Cases of losing cashback are really unpleasant.
Regarding your order, we, unfortunately, received a negative answer that the buyer came from another source, and the reward was transferred to another partner. We can get a similar answer if, during the registration process, some third-party resource overwritten our affiliate link or bonuses from other sources were applied. As far as possible, we compensated for part of the cashback. We hope that all future purchases will be recorded automatically.
If you have any questions, please write. We are always happy to help.
Sincerely,
LetyShops team
I bought WD my passport 2tb red, but after a month I see no money for withdrawal, no waiting for cashback verification, please check it if there are any problems
Good day, Andrey!
Thanks for reporting the issue.
It is very important for us that all questions and difficulties of our users are resolved. Therefore, we have created an appeal to the customer care service on your behalf. You can answer through your personal account, "Help" section, or by clicking on the link: https://help.letyshops.ru/hc/ru/requests .
We will wait for feedback.
Sincerely,
LetyShops team
I withdrawn the money a month after the purchase. I'm happy with everything. Thanks to Moyo and Letyshops. Recommend.
Supplement to my review from 20.07.2018. The situation was resolved in my favor. Many thanks to both the letyshops service and the moyo store. I was constantly in touch with some and with others. No one tried to immediately deny something or say that I did something wrong, and we are not to blame. Yes, the process was not fast, about 1.5 months, but in the end, cashback was immediately credited without the "pending" status. Withdrawn without problems for 20 minutes in several transactions. Recently, the quality of services and stores is checked not by how they work, but by how they resolve non-standard disputes or conflict situations. And in this case, both lety and moyo showed their best side for which many thanks to them.
A very strange situation. I made a lot of orders in Moyo and all cashbacks came and everything was fine. The orders were not very large. And then I make 2 orders for a total of about 600 thousand UAH and NONE OF THEM appears in the waiting status. I have already paid for everything and took it away. Appeals to those who will support Lety and Moyo have been sent, but so far 3 weeks and the result is 0. I'm starting to think that someone just doesn't want to pay such a cashback.
Hello Valery!
Thanks for leaving a comment.
Sorry for making you wait for a response for orders that were not displayed. We do not work with stores directly, but through partner programs. Therefore, it may take a little longer to get the results. We will do our best to resolve the issue in your favor. Your appeal is under the control of our manager. As soon as an answer is received, we will contact you immediately.
Sincerely,
LetyShops team