Reviews about Letyshops in Hungary
- Reviews by registered
users 471 - Facebook reviews
I give it 3 stars because in part it is a good service... that's true... I have had 4 incidents... I don't know what the problem is with MediaMarkt, PCComponentes, El Corte Ingles and some others... they don't reflect the purchase and I have to complain... if it is a small amount it is resolved without problems... if it is a large amount that's when the problems and the waits come... I have an incident regarding a purchase at MediaMarkt of €400 more or less... well they are going to review it and it will take 6 weeks (YES GENTLEMEN 6 WEEKS) to give an answer... I don't know what they have to think so much about... everything is fine... and that's even though the cashback is 1.65%. It already happened to me before with a purchase at PCComponentes with an amount of 800 and something euros... in the end they returned me the percentage that they wanted... it was more... but it is what it is... anyway. If those details were fixed I would give it 5 stars... since the little I accumulated and so on... I have already withdrawn and everything is perfect and the purchases that are registered are perfect too... but the above and the time they have to respond is something that needs to be improved.
Good morning!
Thank you very much for leaving us your comment and suggestions. We are working to improve our service even more, and we will take everything you have said into account. If you have any further issues, please contact our Customer Service team; our managers are always ready to help. Take care.
Sincerely,
LetyShop Team
Terrible, I follow all the steps, I even wait to make a bigger purchase and when I complain because I'm not receiving the cashback it turns out there was an error... "close tabs, remove extensions (what I'm going to remove is yours), and a long etc. which they don't explain. In the end I'm left without cashback and you without a user. Bye!
Good afternoon.
We are sorry you made that decision.
We're also interested in having the cashback credited to your account. But to do so, it's important to follow the recommendations , as well as the rules displayed on the page when you log in to the store. We hope you'll stay with us.
Sincerely,
LetyShops team
Very disappointed... For a large purchase at El Corte Inglés, there's no cashback worth it... Good words, and more words. They offered me a €2 voucher, which is great, but my cashback was over €12. I've been reading reviews from other users with the same problem, and they say it's because the store doesn't notify them about the order. If that's true, if you have problems with El Corte Inglés, don't advertise their cashback!
Good afternoon.
We understand your dissatisfaction. We are too, because if the purchase isn't automatically displayed in your personal account, the partners don't give us the reward from which the refund is generated.
We sincerely believe the advisor's recommendations will help you make future purchases and that this situation won't happen again. If you have any questions, you can always contact our customer service team.
Sincerely,
LetyShops team
A complete scam. For large purchases (in my case, a purchase of over €1,000 at El Corte Inglés), they only delay and offer absurd wait times to tire the customer out so they finally give up. The only thing they can say is: "Unfortunately, if you receive the cashback, we don't receive a portion of the membership either." They repeat this over and over again for weeks, until they finally say they won't give you the cashback. It's not at all advisable to buy through Letyshop to get a few euros off your purchases. They do give you cashback for your first purchases, so you'll trust them, and when you make a larger purchase, they wash their hands of it.
Good morning.
We are sorry you had such a bad opinion about our service.
We don't work directly with all stores, but rather through our special affiliate program. We apologize for the long wait. We have contacted you with a request to find out the reason for the loss of the refund, as the store hasn't provided us with any information about your order. Unfortunately, we haven't received a response from the store, and this means that, since we at Letyshops haven't received our commission, it won't be possible to credit the cashback. We have already issued some credits using company funds in the past. Unfortunately, we can't do this continuously. We sincerely hope our agent's recommendations will help with future purchases.
Sincerely,
LetyShops team
A disaster! After a purchase of over €1,000, and waiting 5 months, they tell me there's no cashback because the store hasn't responded... My complaint ID is #1761026. I hope someone in charge can see what's going on and give me a solution! For other buyers, be careful: don't make purchases expecting cashback... it never arrives, and they'll harass you for half a year.
Good morning,
We apologize for the long wait.
We don't work directly with all stores, but rather through our special affiliate program. We've contacted you via a request to find out why you lost your refund, as the store didn't provide us with any information about your order. Unfortunately, we haven't received a response from the store, which means that, since we at Letyshops haven't received our commission, we won't be able to credit your cashback.
We've already made some loans using company funds in the past. Unfortunately, we can't do this all the time.
We sincerely hope our agent's recommendations will help with future purchases.
Sincerely,
LetyShops team
I have most of the refunds pending, if not all of them. 5 of them have already passed the deadline. Added to this is the fact that they refund amounts randomly and sometimes without sense. Customer service is pathetic; they just file your requests and that's it! I feel scammed and I don't intend to let them confuse more people. The internet is a great gateway to information.
Good afternoon.
It's a shame you have such an impression.
Your order is still pending because the maximum waiting time has not yet elapsed. This time is necessary for the store to ensure it has received the order and no refund is issued, although cashback is often confirmed sooner.
We see that a customer service request has already been created from your account.
Sincerely,
LetyShops team
I made a purchase through the AliExpress app. They debited my account, but the AliExpress order says the buyer didn't issue payment, and therefore the order hasn't shipped. No money, no orders.
Good morning.
Our service works with over 2,000 stores, each with its own unique payment and receipt features. When paying for an order, you pay not to LetyShops, but to the store. Contact AliExpress support to understand the situation.
We hope the problem is resolved positively.
Sincerely,
LetyShops team
Generally satisfied. But I've had a question open for days now, and they still haven't resolved it, and there's no way for them to contact me :(
Good afternoon.
We sincerely apologize for not responding for so long. Due to the large number of inquiries, our customer service managers are processing requests in turn. We are working to help our customers as quickly as possible. Believe me, your issue will not go unanswered.
Thank you for your understanding.
Sincerely,
LetyShops team
Cashback never works on my computer, but I've sent an email every time complaining about the situation, and they always kindly fix the issue and refund my money. The app works better for me than the website, but the customer service is 10/10. I'm VERY HAPPY.
Good afternoon!
We're always happy to help our customers. We hope the recommendations provided by our advisor will help you avoid losing cashback in the future.
Greetings,
LetyShops Team
Good morning, I sent you a query because I don't have any cashback for the purchases I made. On November 11, 2019, I spent about €160 and no cashback. Why? I haven't received any response through queries #1835795. Regards.
Good afternoon!
We sincerely apologize for not responding for so long. Due to the large number of inquiries, our customer service managers are processing requests in turn. We are working to help our customers as quickly as possible. Believe me, your issue will not go unanswered.
Greetings,
LetyShops Team