A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
The store has good deals, the only problem is that it takes too long to confirm the cashback.
Hello!
We're glad you're taking advantage of the store's offers ❤
We understand that waiting for cashback confirmation can be annoying, but it depends on the store's set timeframe, and in many cases we can't expedite it.
I am satisfied with the store. The Temu platform responds very quickly to problems with the goods, solves all issues. With cashback, it's really a problem. The goods come faster than AliExpress, which bribes to order. I can recommend Temu.
Greetings!
If you have any questions about cashback, please write to us in the "Help" section. Always ready to help ❤
Cool online market. It's hard to resist buying something. Orders arrive much faster than with Aliexpress. Convenient process of returning things that don't fit. Cashback is accrued for a very long time, in my opinion.
Good day!
Thank you for sharing your shopping experience at Temu :)
Partners need time to verify and transfer information to our system. Maximum terms have been specified, usually cashback is credited earlier.
As soon as we receive confirmation from partners, the cashback automatically changes to the status "On balance".