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Does the increased cashback apply to Apple products? Because for other stores, the conditions state that there is 0.5-1%, but here it is not stated in the conditions. Thank you for the answer
Hello!
Yes, it spreads.
We wish you a successful shopping!
No. 302441859 Received on 10/16/2023 I was not charged cashback, but just dropped 899 UAH! I DID NOT USE THE CHIP!!!! Allo automatically adds it to the check when the product is issued!
Good day.
I apologize for the inconvenience caused. Your feedback has been forwarded to our specialists for careful analysis and further action in order to improve the quality of our services. We will check the information and contact you. Thank you for your feedback.
Sincerely, Alexander
ALLO Customer Care Department
I bought a smartphone in September 2023, the cashback was increased and without problems. In October, I bought a combined cooking surface, and the cashback was not accrued, for the reason that bonuses were accrued on the chip (but I do not use it). Latishops helped to solve the problem and added cashback to the account!
Always ready to help!
For purchasing a certificate from Allo (according to accounting, this is a real non-refundable advance to the store) - Allo does not award cashback. And what’s most interesting is that when paying with a certificate for an order (essentially an advance payment), cashback is also not credited, as I discovered on 10/17/23 when paying for an order with a certificate on the Hello website. Although Allo received the money and even in advance, cashback does not consider it necessary to pay for it.
Hello does not include payment with a certificate (which is essentially an advance payment offset) in cashback. The purchase of the certificate itself (which is an advance payment) is also excluded from cashback on Allo.
I ordered a kettle, the delivery was postponed 2 times, and I called myself the first time. They wanted to postpone it for the third time, she refused. There is always no product, why display it. Therefore, bonuses are not accrued. I do not recommend the store.
Good day.
I apologize for the inconvenience caused. Your feedback has been forwarded to our specialists for careful analysis and further action in order to improve the quality of our services. We will check the information and contact you.
Thank you for your feedback.
Sincerely, Alexander
ALLO Customer Care Department
I ordered a product with an increased cashback of 7.5 percent, I specifically chose allo because I expected to receive a significant cashback. In the store, he said that he did not want to use the chip. I came home and received a notification that I have chip points in reserve. With this attitude, the desire to buy in the future does not arise.
Good day.
I apologize for the inconvenience caused. Your feedback has been forwarded to our specialists for careful analysis and further action in order to improve the quality of our services. We will check the information and contact you. Thank you for your feedback.
Sincerely, Alexander
ALLO Customer Care Department
Regarding the review dated September 22, 2023 and the response to it from the ALLO company: “Good afternoon. We offer punishment for incompetence. We will contact you by telephone. Hello company Hello" (09/25/2023). On September 23, 2023, he additionally provided ALLO employees with a communication method via a chatbot in Viber. After 10 days, there was NOT A SINGLE attempt on the part of the ALLO company to contact us. Therefore, we can say with complete confidence that the NO attitude towards the client on the part of the ALLO company described in the review dated 09/22/2023 is a systematic and centrally approved negative phenomenon within the company, and the response to our review dated 09/22/2023 was left by representatives of the ALLO company “FOR CHECKS” ", in order to make the appearance of positive movements towards clients.
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