*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
In April I made a purchase of some boots and nothing has arrived nor do I have messages about when it arrives or where my boots are
Good afternoon!
We recommend that you contact the store's technical support to resolve the problem. Hopefully the delivery will be done soon.
Sincerely,
LetyShops team
There are several amounts of cashback that have not been credited for a long time, otherwise I am quite satisfied with this store
Good afternoon.
The cashback will be credited to the balance as soon as the partners transfer the commission. Wait times are on the store page. During this time, the partners process and transmit the information to us. :)
Sincerely,
LetyShops team
We ordered 2 mobile phones and two my band through this app and it is assumed that they made us 5.5% in AliExpress, and it is a lie, they have made us 1%, we had gotten better the seller's discount that we did not take to be able to take advantage of the discount of Leti. Very disappointed.
Good afternoon!
The interest rate on AliExpress ranges from 0.5% to 5%. The partners do not provide us with detailed information about each order. The store transmits the information about each user's order and the remuneration automatically.
But do not be sad, ahead there are many proposals of the service :)
Sincerely,
LetyShops team
I don't know how to start a dispute, I want to return something and I don't know how to do it
Good afternoon.
To resolve this matter, please contact AliExpress store support. We hope everything goes well.
Sincerely,
LetyShops team
The Aliexpress store is great as always but when it comes to validating your purchase, it happens that very few times they register me within 24 hours of said purchase. This time the following happened: I made the purchase on June 26 at 2.5% and it is today, July 6, when they have not registered the cashback yet. Then I open a query and they tell me that the cashback that they can give me back is the current cashback of 1.5%. Very unhappy with the execution of the cashback since what he made me tell me for buying it on aliexpress was the percentage of cashback for that day.
Good afternoon!
Unfortunately this is not up to us. If a store changes its cashback rates, the effect is retroactive. Therefore, the updated cashback percentage will be applied to the credited amount.
I understand your disappointment, we simply apply the rules of our service and at the same time we always try to satisfy our customers as much as we can.
Sincerely,
LetyShops team