Purchases at Privé by Zalando ES with cashback in Germany
- Cashback is not credited in case of using coupons, vouchers or promotional codes of any kind not published on the LetyShops website.
- Cashback is not credited in case of using the shop's mobile app.
- For partial returns cashback is credited only on the remaining order amount.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on Privé by Zalando ES (24)
Therefore, we publish only our customers' reviews.
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I have tried different devices, browsers, with extension, with redirection, etc. And the cashback has never been registered, it must always be done manually.
Hello Raul!
We are sorry that you have such an experience with this store. According to the information we have, the cashback of this store is registered in the normal way, but we will check again if everything works well.
We see that the requests for the lost cashback have already been created. Follow his status please.
All the best.
The LetyShops team
As a general rule, the Cashback of this store is never registered, after a couple of dislikes and complaints, every time I buy I make a screenshot of the order made and the next day I request the Cashback manually, it takes longer than if it appeared automatic but at least not you lose.
Hello!
We are sorry that you have such an experience. As much as you are interested in the automatic crediting of cashback, since we receive a commission only in this case. If your cashback is often lost, please try to use another device to make purchases. Other tips you can find here . We hope that such situations will not happen again in the future.
All the best.
The LetyShops team
I buy a lot in this store and the cashback never appears, I think it is something general and they should solve it with the store.
Hello Gema!
We are sorry that you have such an experience with this store. Like you, we are interested in the automatic accreditation of purchases in our system. We have sent the requests to our partners and we very much hope that we will receive their response soon. If you have any questions, contact us through the Help section.
All the best.
The LetyShops team
I buy a lot in this store but the cashback is never recorded. It gives me a lot of problems.
Hello, Yanira!
We understand your displeasure, situations of loss of cashback are also unpleasant for us.
There are many factors that can affect reimbursement. For example, third-party extensions installed in the browser or the use of promotional codes or coupons. If you have other extensions in your browser except LetyShops, we recommend that you deactivate them during future purchases.
Follow the status of your requests, please. We hope that we will receive the reply from the partners soon.
All the best.
The LetyShops team
I made two purchases, one in July and one in August and the balance was not recorded in either of them. However, after claiming it now in November they have given me the cash back.
Hello.
Thanks for sharing your experience. We hope that the situations with the loss of cashback will not happen again in the future.
All the best!
The LetyShops team
It has already happened to me 2 times. I make a purchase and the cashback does not appear, they send it to the store for review and it may take up to 4 months. Nothing, I will not buy more here.
Hello Andrea.
We understand your disappointment, as we also do not receive a commission for lost orders. We have contacted the representatives of the store, we very much hope that they will respond to us soon.
If you have questions, do not hesitate to write to support@letyshops.com and our agents will help you with all your questions.
All the best.
The LetyShops team
I made a purchase in May, for which the cashback was not credited and I had to do the manual request telling me that it was not found. Now I have to say that after 6 months if they have finally accredited it. Thank you, but they would still have to solve the problem and make the cashback appear as in other stores such as shein or aliexpress, automatically. If you find yourself with obstacles like this, the application loses a lot in the end.
Hello Miriam.
Thanks for sharing your experience. We very much hope that your next purchases are automatically credited and that this does not happen again.
If you have any questions, you can always contact our SAC through the Help section.
All the best!
The LetyShops team
I never register the purchase, in another app that I use cashback it has not given me any problem. I will not use your link again, you say that I have broken the rules, when I consider that it is not true. Very unhappy.
Hello.
We understand your disappointment. We also do not receive a commission if the cashback has not been registered in our system.
We have contacted the store representatives to resolve this issue. It takes 8 weeks for a response to arrive, but we hope that partners will reply soon. When we receive any news, we will inform you.
I hope your understanding.
Sincerely,
LetyShops team
Twice I have bought, on different days. Twice the cashback has not been found. Now to wait 3 months for a response from the store.
Hello Jorge.
Thank you for creating your requests, for the lost cashback. We will do everything to find the refund. We have contacted the store representatives to find out the reason for the loss of your cashback. As soon as we receive the response, the status of the requests will change.
We hope for your understanding.
Sincerely,
LetyShops team
I have already bought several times in this store from this app and NEVER ONCE have they registered the corresponding cashback, and even less have they credited me.
Hello,
Thank you for sharing your shopping experience in this store.
We have sent your requests to our partners, we hope that we receive a positive response and we can credit you a total amount of your cashback. If you have any questions, contact us.
Sincerely,
LetyShops team
