Purchases at TOUCH UA with cashback in Germany
Reviews on TOUCH UA (245)
Therefore, we publish only our customers' reviews.
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They sent a defective product, communicated about the exchange with passive aggression. After reading reviews about returns/exchanges and defective products, I lost hope of a solution. However, I wrote a review on the hotline and the procedure was accelerated. They replied that they would exchange the product, but 5 minutes after the conversation they wrote that they would return the money, as the product was not available. However, the product was available on all sites where they advertise. These are scammers and I do not recommend anyone to order from this site. It is better to overpay some 200 UAH and order on another site with confidence that the item corresponds to the description and works, otherwise you will get a cat in a bag.
Good day!
We are sorry that you encountered such a situation when purchasing from our store and we understand your emotions well. We would like to clarify the details of your review. Our communication with you was normal, without any signs of passive aggression.
Indeed, your feedback on the Hotline accelerated the procedure for returning or exchanging the product, because it involves the involvement of additional departments and control. However, your accusations of fraud seem to us to be unjustified. Regarding the exchange, it is really more profitable for the store than returning the product. When agreeing the exchange, we checked the availability of the product and, unfortunately, it turned out that it is not available.
It is worth noting that information about the availability of goods on the site is updated with a certain delay. We understand how it may look from the client's side, but please take into account that the company has its own internal processes that require time for their implementation. We hope for your understanding.
Maybe in the future you will still give us a chance to prove to you that we strive to provide only the highest level of service.
TOUCH UA store
I do not recommend! I placed an order on December 16, they called me and said that they would send it on the 18th. Then they call on the 18th and say that they will be able to send it on the 22nd-23rd, but the amount will be more expensive (I placed an order for 3199, but they changed the price to 3459). So don't waste your time on this store.
Congratulations, Yano!
We are very sorry for the misunderstanding regarding the delivery date of your order.
On December 16, the day of the order, we asked you to allow us until Monday, December 18, to clarify the terms of shipment. You were not promised a shipment on Monday. We were unable to contact you on Monday, but you contacted our chat where we told you that we could ship on the 22nd or 23rd of December, and at that time there was no information about the price change.
We understand that a delay of several days could be unpleasant, especially when the product is urgently needed. We sincerely apologize for the inconvenience and look forward to your return, ensuring that your next visit will be much more pleasant and convenient.
TOUCH UA
Made an order at TOUCH on 12/15/2023. They informed us that "Your order No. 447230 is already waiting in the store, Titova Street, 32A, TZL "Appolo 2". I came to pick up the goods, and they just started collecting them at my place (I waited 15-20 minutes). Then it turned out that the amount for which I made the order - UAH 1,448 remains the same if I pay in cash, and if I pay by card, it is 2% higher. I was offered to withdraw cash and pay. Some strange policy of the store. Maybe this is how the employees earn? I recommend taking into account that the price of the ordered goods subject to change without notice!
Good day!
Thank you for your feedback. We apologize for the delay in preparing your order. An hour passed from the time the order was placed on the website to your arrival at the store, and our employees did not have time to prepare it.
As for the price, it remained unchanged. However, when paying by bank card, the price is really 2% higher, which we usually inform customers about. In your case, due to the automatic processing of the order, such a notification was not sent.
We will take this incident into account and improve our customer notification process.
TOUCH UA store
Every purchase in a taxi is a struggle for a purchase without insurance, every time scarecrows, three hundred different stories of how everything breaks down. You have to stand for 20 minutes and refuse to spend money on these stupid products. It just sucks. It's even more maddening that the sellers don't know anything about the product and are starting to invent things. I don't know, maybe this is only the case in the Dnipro. But every time it's the same. Operators only please, kind, polite and without scarecrows about insurance. Plus, you have to pay in cash, because the terminal takes a commission. I will check how it will be with the cashback, because the wait is until the beginning of next month
Good day!
Thank you for your feedback and for expressing your impressions of our service.
It is very important for us to receive feedback from our customers, as it helps us to improve the quality of our service.
We apologize for any inconvenience you may have experienced while visiting our store. We will certainly pay attention to the issues of professionalism and knowledge of our sellers, as well as approaches to offering additional services. Your opinion is important to us and we will take the necessary measures to improve the quality of service.
Regarding the cashback, please let us know if you have any questions or problems with this, we will be happy to help. We hope that your next visits to us will be more pleasant.
TOUCH UA
There was a problem with receiving cashback, or rather, cashback was not paid at all. It is not realistic to resolve the issue between letishops and the store. They rush at each other. I think no one would want to lose a cashback of approximately UAH 1,880.
Good day!
We are also sorry that this situation happened.
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The LetyShops team
I bought a laptop, the cashback was confirmed and credited. A good assortment in the online store. The order was accepted promptly, the consultant offered a bag that was also needed. They sent the goods quickly. I recommend!
Thank you for sharing your experience!
I bought a Samsung S22 ultra (the cashback was given 1200 UAH wow) I bought it for cash, and the cashback money was transferred by bank transfer to Letishops)
Placed an order on 11/24/2022. in the action "Black Friday" It was reported that the goods can be picked up on 12/8/2022. 07.12.2022 I received a message that the item was available for pickup. I came to the store, but the store wanted more money for the goods, not 2499 UAH. as in the order, but 3099 UAH, although at the same moment the price was 3079 on the site, in my personal account the cost of the order has not changed so far. Perhaps the employee wanted to earn money, or maybe this is the policy of the store. I recommend that you take into account that the price of the ordered goods can change without notice!
