Purchases at Farmaciasdirect ES with cashback in Germany
Reviews on Farmaciasdirect ES (6)
Therefore, we publish only our customers' reviews.
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Very good for Letyshops, average for FarmaciasDirect. In addition to not having really attractive offers, the shipment, due to the fault of their transport company, was very late in delivery. To top it off, they denied me the refund and after making the claim, it was Letyshops who took charge of making the cashback payment.
Hello!
We apologize for any inconvenience caused. We hope it doesn't happen again on your next purchases ❤
The purchasing process is simple and effective. I have not had any problems with the purchase or receipt of the products. In two business days I had them at home. The package tracking code is indicated in the order data, but there is no link to the delivery company's page nor is there any indication of which company is used. By investigating the information on the website I was able to see that it was SEUR and then follow up on my own. It would be nice if this information appeared complete in the order data. The cashback appeared automatically in Letyshops, although it marked a value of €0. We will wait for the resolution to see if the cashback is applied in the end.
Hello!
Thank you very much for sharing your purchasing experience.
While we process your purchase, the store may update the information and the cashback will be adjusted to the percentage shown on the store page. If your cashback is confirmed as 0 euros, do not hesitate to contact us by writing to support@letyshops.com or through the “Help” section of your account. We are willing to help you ❤
All the best,
the LetyShops team
My experience with Letyshops, as always, good. Without incidents (and the times there have been, the service has been impeccable). With trade it is another issue. Order placed on September 8, on the 11th they say they will deliver it to me, the transport company (SEUR) says that I am not open due to a local holiday. To this day I do not close on holidays, and neither does my home. The problem comes now. Neither the shipping company nor the company where I made the purchase (Pharmacias direct) has responded to me since then. Neither on the 12th, nor the 13th, nor the 14th, nor today, the 15th. Meanwhile, I have lost 87 euros on adult diapers that I urgently needed.
Good afternoon!
We are sorry that your experience with this store was negative. We hope that they respond to you shortly and that incidents like this do not occur again.
All the best,
the LetyShops team
My experience with this store has been bad, since the cashback has not been credited to me, and it has been a good purchase. In fact, since I have reached the highest category as Letygold, I am no longer credited the cash back of the purchases I make with the associated stores and every time I buy I have to take a screenshot to be able to claim later because I am afraid that will happen .
Hello, Marina!
We are sorry that you had such an experience with this store and we understand your displeasure. As much as you are interested in the automatic crediting of cashback, since only in this case we receive our commission. Cashback may be lost for various reasons, such as rewriting our link, use of third-party coupons, etc.
We have sent the requests to our partners to find out the reason why the cashback has been lost and return it to you. You can check the status of each application in your account. We hope that such situations will not occur again in the future.
All the best.
The LetyShops team
