Purchases at Casa del Libro ES with cashback in Germany

These 5 stars are for Letyshops, not for the House of the Book. Thank you for resolving the incident so quickly, even assuming the financial burden of the possible malfunction of La Casa del Libro when it has increased Cashback. And the personalized treatment is also very appreciated. From 10!

It has always worked very well for me UNLESS WHEN THERE ARE high CASHBACKS. I made a very large order (since they said 25% cashback) and the cashback does not appear as pending. After making an incident they tell me that it can take UP TO 4 months for the store to respond! And then 4 more months to get your cashback back! Despite sending evidence to prove that you have made the link work. Disastrous, fatal.

If the cashback is multiplied it is difficult for them to accept it. I had to complain once and this second time I'm still waiting after a month, they don't recognize it even if I provided a screenshot with the purchase and the cashback activated. I don't know why they offer stores that don't comply. If you make the purchase directly on their website, obviously no problem.

Whenever the cashback percentage is higher, there is a problem with the order if it is made through Letyshop, however the same does not happen directly from their website. It seems that they do not want you to place the order from the app to avoid cashback.

Until now I had not had any problems with the book house but on this occasion I did. I placed my order through the letyshop App as always, only this time to pick up in store because it was for my daughter's needs so that the package would not arrive with her at home. I think they had increased the cashback at that time. Well, the first thing is that I don't get a pending cashback and the second thing is that they cancel my order without warning because they say that there is no stock in the pick-up store. Which at first seems ridiculous to me because they have a warehouse and if they are missing something they can send it to the store they want. Making me waste time and having to order again, this time I order it at home to make sure there is stock and they don't cancel it again. Well, I order it again through the letyshop App and the cashback is not pending again, I already received the package ten days or more ago and today I got a letyshop bonus because the supplier has not credited it when it was done with the conditions for cashback. Good for letyshop for responding with the bonus but very bad for the book house

I place an order on July 26 for eighty euros of school books. As of today the order is incomplete. We talked to the store and they are all excuses and they tell me that the best thing is to place a new order for the missing book. So I already lose the 14'19 discount that I had accumulated. But I don't lose a book, I lose everything. It seems terrible on their part. I no longer have bills and I pay more for books than at any other stationery store. A zero for La Casa del Libro on this occasion.

House of the book always with its traps to not give the correct cashback. I spend 65.30 euros, they divide it into two parts because that's how it seems to them, one of 51.20 Euros that fell within the money they request so that we can receive the maximum cashback and the other part of 14.10 . Guess which part they gave me the corresponding percentage of Cashback from? 0.99 appears on letishop. I have already requested a claim.

Since July 26 waiting for a School book????? You are not to blame but The House of the Book is fatal. Plus they don't give you a solution. They tell you to cancel your order and place a new one. Sorry? and I join another waiting list and I also lose the discount. Very badly. You already have a claim in the store.

For Letyshops 5 stars, for the Book House not so much. When the cashback is normal, they don't give me any problems and at the latest the next day the cashback is reflected, but the last time they raised it they wouldn't let me make the purchase if I made the transition from Letyshops. In the end, Letyshops gave me the solution, very quickly and with excellent service, thank you!