Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
Stupidly rejected the order for the 10th Samsung, which I took and use for a month. Moyo.ua store, order number 1560010402
Hello Andrei!
It is a pity that we faced a similar situation. To understand the issue, we sent a request to partners. The answer comes within 6 weeks. The manager monitors the issue in circulation :)
Sincerely,
LetyShops team
I bought a laptop for 19999 with an increased%. The price was more expensive than on the outlet, the cashback was rejected. I do not recommend this store.
Good day!
Cashback could be deviated by mistake or due to violations of the purchase algorithm. To understand the situation in more detail, we created an appeal to the care service. We are waiting for your message in the "Help" section.
Sincerely,
LetyShops team
I bought a patch cord from them, cashback for the amount of 1.43 UAH. rejected. After such redneck, I no longer bought from them through cashback, but took directly. Apparently the owner of the office is a redneck!
Good day!
Cashback rejection could have happened by mistake or due to a violation of the purchase algorithm.
We created an appeal to the care service to find out more.
Sincerely,
LetyShops team
the percentage of cashback was reduced from 2 to 1.5%. I don't see any sense in this store anymore. I will order now on the outlet. There cashback is higher, they are credited faster and there is more choice.
Anton, good afternoon!
Conditions and rates sometimes change :)
We try to carry out promotions of increased cashback and distribution of codes so that purchases are more profitable for users.
Sincerely,
LetyShops team
I bought a camera sony a7ll 31000 at the end of summer, there was an increased cashback of 6% around 1800, I did everything right. The purchase was displayed in lx. pending status. Fotik took it from the store two days later. After a month, the status is pending. I contacted the support service, provided all the evidence, a check. screenshots. They promised to figure it out. As a result, the moyo refused cashback. Letishop compensated UAH 250. myo cheaters, I am very upset.
Good day!
We understand how unpleasant it is to lose cashback. It was rejected when verifying information from partners. This situation could occur due to a violation of the purchase algorithm.
We made an additional request for commission, but it was not approved.
We hope that the recommendations provided by the manager will help when placing future orders.
Sincerely,
LetyShops team
Here's something like this: Under the terms of Moyo.ua, cashback is not provided for Donetsk and Lugansk regions. Thank you LetyShops, that they have credited me with cashback to my account, but a big hello to the Moyo.ua store and I urge you not to infringe on people who live in the controlled territory of Ukraine, Donetsk and Lugansk regions.
Good day!
Sergey, we cooperate with each store on certain conditions.
Perhaps the limitation is due to the difficulty of correct data transfer. We hope that soon the conditions for providing cashback by region will be changed.
Sincerely,
LetyShops team
I bought a laptop LENOVO IdeaPad L340-17IRH. Cashback did not appear at all. There is no information that the order has been confirmed, completed and shipped. The store manager spent a long time figuring out and it turned out that the order status is not displayed until I pick it up, although it was paid for. Moreover, even after I pick it up, because it's Saturday, order fulfillment information will only appear on Monday. Strange scheme
Good day!
To find out why the cashback was not credited, we contacted our partners.
It turned out that the commission for the order was transferred to another source, not our cashback service. Such a situation could occur if a third-party promotional code was used, an affiliate link was rewritten, or a purchase was made from another resource.
Sincerely,
LetyShops team
I bought a Hitachi R-B410PUC6PWH refrigerator (white for UAH 12,999), discussed the delivery time and time with the boy manager. Half an hour later, the girl manager called back and said that this was no longer the case (this is the morning of the second day of the MONTHLY action!), Suggested another model - Hitachi R-B410PUC6INX (doors - polished metal, side panels - black for 13,599 UAH), but at the price of white (savings of 600 UAH). They brought me on the appointed day and time, took me to the 9th floor (I didn't get into the passenger elevator) and didn't even start whining, which was difficult and I had to pay extra. All is well, but the cashback was not counted.
Congratulations!
Cashback is still displayed with the status "Pending".
Each store has a period during which order data is processed. You can see it on the page of each partner store. For example, for Moyo, the average enrollment period is 30 days.
Cashback will definitely be back :)
Sincerely,
the LetyShops team
with mine there is no cashback at all, I made three purchases and there is nothing, even the order is not displayed
Vitaly, good afternoon!
Thank you for informing.
We have created an appeal to the care service to help you return cashback and to understand the situation in more detail. We will be grateful for your answer in the "Help" section.
Have a good day!
Sincerely,
LetyShops team
Waiting after the purchase for more than a week. Funds have not yet been accrued. How long to wait is not clear.
Hello!
Thanks for the comment.
The approximate timing of cashback in each store is different. You can always get acquainted with them on the page of partner stores. For example, a cashback from a Moyo store is usually confirmed within 30 days.
If you have questions, write. We will be glad to help.
Sincerely,
the LetyShops team