Good day!
Thank you for your feedback. We understand your dissatisfaction with the non-accrual of cashback and share it, because in this situation, we also do not receive remuneration for such orders.
Indeed, sometimes cashback is lost. The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website. If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves.
For our part, we are always open and ready to help figure out the reason for losing cashback, so that similar problems do not arise in the future. To do this, please create an appeal from your personal account, section "Help" and inform our managers of the care service about the problem.
We will wait for the appeal. Have a good day!
Sincerely,
LetyShops team