Zooplus offers a full range of pet supplies for you and your pets - over 8,000 top products in stock and ready to ship. With over 20 years of expertise in pet food and pet accessories, you can expect top brands and quality products at amazing low prices.
Fast delivery, goods in accordance with the order, nice loyalty programs and a large selection of items made it my best store. I recommend.
Good morning!
We are glad that our website helps you save while shopping :)
The LetyShops team
I do not recommend the store, they lie on the promotion of Royal Canin food. The offer says that for 10 kg feed we will get 2 kg for free. Unfortunately, the food came only 10 kg, and I did not get the 2 extra ones, because I bought not 10 kg, even though it is exactly the one mentioned on the list of promotional food. I advise against.
Good morning!
Thank you for your feedback.
Please contact the shop's customer service on this matter.
Letyshops team
I rate the store 5 stars; recently there are shortages in the assortment - we'll see if it normalizes. A very nice "check" option. I subtract the star that every time others do not charge me cashback ... It is annoying when you have to remember to add manually every purchase,
Good morning!
Thank you for opinion.
Cashback is based on information from partners.
We can see that the Lord has made a request for a search order. It will be sent to our partners soon. The status of the application will change automatically. You can check it out in the "My cashback" section.
If you have any questions or difficulties, please write to us at support@letyshops.com.
The store is really cool and I have been shopping there for over a year, but the cashback from letyshops is a failure. Every time I have to write an application that the cashback has not been granted. I do not have this problem with other stores.
Good morning!
We would like to point out that in order to receive cashback for orders in Zooplus when placing purchases, you must agree to tracking by the store (GDPR).
Please check this before your next purchase. We can see that all lost orders have already been credited to the account. We hope there will be no difficulties in the future.
The LetyShops team
I recommend. I have been buying from Zooplus for over 7 years and always fast, nicely packaged and complete order. Nice prices and lots of choice.
Unfortunately, when I start activating the cashback, the items in the cart disappear and you have to add everything from scratch.
Good morning!
We cannot influence the account data being saved on the store's website, as we are not directly cooperating. We recommend adding items to the cart after activating the cashback. This will also help you receive the funds successfully.
Yours sincerely,
LetyShops team
As for the store itself - great, 5/5 stars, cheap, extensive assortment. When it comes to the return from Summer, unfortunately it never gets charged to me. I tried, as instructed by the employee, to remove the cookies, reinstall the plug-in, but it didn't work. The waiting time for finding the purchase is also unfortunately long. There must be some mistake between Lety and Zooplus, because it's impossible for every single purchase to run away. I am currently waiting for one purchase to be found. So far, I have already made 2 more orders ...
Good morning!
We're sorry to hear some difficulties have arisen in recognizing your cashback. In the case of a request for loss of cashback, we sent a request to partners to search for a refund. As we do not cooperate directly, this process takes time. As soon as we receive the necessary information, we will be sure to contact you. We hope the difficulties will not arise again. :)
Yours sincerely,
LetyShops team
Store very good, prices and products are great. However, I give a low rating as I buy there every month and every time there is a problem getting cashback the store always loses them. Usually, I make large purchases for sick cats (who knows how much it can cost per month) and I have to manually add these orders with proofs of purchase, because a few zlotys of cashback would run away every time: /
Good morning!
Thank you for your feedback. We understand that you would like cashback to always appear automatically. But sometimes the process can be influenced by various factors that cause it to get lost. We are always ready to help you understand the situation and send your request to the store by filling out the form. We can see that you have already received your cashback on all purchases through our customer care department. We hope that such situations will not happen again in the future and that all your cats will be healthy.
Yours sincerely,
LetyShops team
I love this store and am constantly stocking up on it. I was glad to find him here. :) I wanted to try letyshops right away and placed an order at zooplus by buying a feed, but there was an error and letyshops did not load it, which is a pity :( I will keep trying, but these errors discourage me.
Good morning!
Thanks for your comment. We want to help you solve the cashback case. Please create an application for a lost order using the form in the Orders and Finance section via a computer or a mobile browser. We are happy to help. :)
Yours sincerely,
LetyShops team
Cashback for purchases in June and July 2020 recognized only in November ?! Weird. And the Zooplus.pl store, like Bitiba.pl, I like and recommend the most advantageous purchases for animals. It is a pity that you cannot get cashback from Bitiba.pl. Something could be done to make them join the cooperation with you.
Good morning!
Cashback is credited within the maximum waiting period that can be found on the shop's website. For Zooplus Polska it is 90 days. As soon as the store sends the confirmation, the funds are credited to your account.
When it comes to connecting the store, we will forward your request to the appropriate department. :)
Yours sincerely,
LetyShops team
The prices and quality of the products are great, but it is a pity that there is no possibility of shipping to a parcel locker, only a courier. I often have a problem with picking up the package. When it comes to cashback - out of 5 purchases I only made it once, despite activating and disabling addblocks. I do not know what it depends on, but it is not a determinant of the store's quality :) I will order, minus the star only for the lack of parcel machines.
Good morning!
Unfortunately, we cannot influence the way orders are delivered in stores. We hope you will find your purchases easy to pick up in the future. :)
As for the unrecognized cashback, we have created an application to our care department. We are happy to help you understand this situation.
Yours sincerely,
LetyShops team