An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
I cannot track my order on shein, nor do I receive a refund
Hello.
Thanks for writing to us.
To solve this problem, we recommend you contact the SheIn store support service. We hope that the problem will be solved as soon as possible.
You have a good day.
Greetings,
LetyShops team
It will not let me use the free shipping code that they give in the live of Mexico
Hello!
Thanks for writing to us.
Please try to contact SheIn store support for more details. We hope the situation is resolved.
If you need anything else, please let us know. We will try to respond as soon as possible :)
Have a nice shopping!
Sincerely,
LetyShops team
This is almost the only Chinese store that, for some unknown reason, does NOT work with Ukraine.
The problem is that the app won't let me pay by PAYPAL, I have to go to the web
Hello!
Thanks for your opinion.
We would very much like to help you understand the problem that has arisen. To do this, we have created a query in your personal account, the "Help" section. Please reply to our manager, we will be happy to reply and help.
You have a good day!
Sincerely,
LetyShops team
Practice: a good assortment, I make orders for 10-15 rubles at once. At the same time, free express delivery. A week before the MO arrives. The order is formed on average 3-4 days, so from the moment of payment I get it in 10 days. 4 orders in the store, 4 fully accrued and then confirmed cashback. Nice, stable, no scam. recommend! *** Follow the recommendations and you will be happy))
The store is great. But cashback is not credited.
Hello!
Thank you for reporting this issue.
To understand this situation and help you, we have created an appeal to the care service on your behalf. You can familiarize yourself with the request and respond through the "Help" section of your personal account, the "My requests" tab: https://help.letyshops.ru/hc/ru/requests .
We will wait for information from you. Have a good day!
Sincerely,
LetyShops team
The SHEIN store threw me for 10 thousand rubles, they sent a terrible product that costs several times cheaper and I sent the parcel a refund, paid 2000 thousand for the postage, then started a correspondence with the store and they all complained that there was no parcel, although it was tracked to China, then they offered me 80% of the amount of the parcel they can return to me, I agreed, for 7250 rubles, and they sent me 1933 rubles and said that the parcel was lost. And I lost such a sum of money, this is how they cheat, you can’t return them and you cannot buy from them and don’t return money, I’m in a state of shock. I don’t know what to do, do they really have no government?
Good day!
Thank you for your feedback. We are very sorry that you are faced with such a situation. Your review will definitely be passed on to the store representatives. Our partners will take measures so that such situations do not arise in the future.
If you have any questions or wishes, write. We will be happy to answer you.
Sincerely,
LetyShops team
Today is the second time I ordered from this store. And the second time the cashback was not credited.
Good afternoon, Elena!
Thank you for your feedback. Please do not be upset. To resolve this issue, we have created a request through the "Help" section of your personal account. We will be happy to sort this out and help you in this situation.
You can also write to us if you have any questions. Have a nice day!
Sincerely,
LetyShops team