Good day!
Thank you for your feedback. We are sincerely sorry that cashback for orders is not automatically recorded in your personal account. The reason for losing cashback is often a violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website.
If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves.
As you can see for yourself, we always try to help find the reason and, if possible, resolve the issue in favor of the user.
If you have questions and suggestions about the work of our service, be sure to write. Have a good day!
Sincerely,
LetyShops team