They always reject cashback claims, saying the website always has offers. It's the only store that doesn't credit cashback even when I've used a promotional item. I've been shopping at Leti for years and this has never happened to me before. It's a real scam on the part of Tienda Animal, because Leti has to pay the bonus out of their own pocket.
Hello, Victor.
We sincerely regret what happened. Cashback at Tiendanimal is not compatible with any offers, coupons, or promotions from the store, which is why it may appear as declined. We have published this information on the store's website to inform our users and avoid confusion.
The store rejected the cashback, but Letyshop handled it correctly. I don't understand how they consistently have discount codes that make it impossible to use Letyshop. Please review the limitations carefully.
Hello.
Unfortunately, this store's cashback offer is not compatible with coupons or other store promotions. Furthermore, we have no control over the terms and conditions set by the retailer, so cashback may be declined when a discount or coupon is used.
It's not worth using this store for cashback. Tiendanimal's own internal promotions are usually better for saving, and they're not compatible with receiving cashback (I realized it late).
Hello.
In-store promotions are often incompatible with cashback, as in these cases we don't receive a commission. Our goal is to always provide you with the clearest possible information so you can choose the best option for your purchase.
In a short time I have made 2 orders and in neither of them I have received Cashback. I have ordered quite a lot in this store and I have always had to claim it, once this is done there is no problem but lately they do not give me any Cashback and I think the app is working worse.
Hello, Maria.
Our agent is reviewing your case. We apologize for any inconvenience.
They did not give the bonus cashback, Lety had to approve it. Very bad service on cashback but good service on delivery.
Hello!
We received feedback from our partners indicating that you applied a discount to your order. Unfortunately, in this case, cashback is not credited. However, we added the bonus to your balance — just a little something to brighten your experience with us ❤
They don't give cashback, it's a scam.
Hello.
We're very sorry that your experience wasn't the best. We want to make it clear that, like you, we depend on confirmation from the store to credit your cashback.
Don't worry, we've already sent the request to our partners and look forward to a prompt and positive response.
My Letydays cashback has been rejected because there were also promotions at Tiendanimal. Other stores are eligible for offers and promotions, but this one isn't.
Very bad, I made two purchases taking advantage of the Cashback increase, and after 3 days, they didn't give me any Cashback.
Hello!
You can claim lost cashback in the "Help" or "My Cashback" sections of your personal account. We'll do everything we can to help you.