Purchases at Douglas ES with cashback in Belgium

It seems that they don't credit you with cashback for using the mobile application, which doesn't seem right to me. Next time I will think about it before buying from Douglas

In this store you have to claim the cashback. it's a roll LetyShops is perfectly in charge of solving the problem but it is a hassle to have to go claiming it

Despite the fact that they did not credit me with the purchase at first, I contacted Letyshop by email and in less than a month they credited me with the balance.

I've been using Lettyshops for a year and Douglas a few times and have never had a problem. Everything is credited!

I was successfully credited and approved

Super good, I bought, I have pending cashback, but I don't know when it will be credited to the balance. I'm already on order

I love this store and more if it's for the letyshops app, on top of buying you also have the discount. The truth is that I am buying more and more for this app. I have not had any problems so far in any of my purchases. I super love.

I do not know what to think. In this store I bought 62.98 euros worth and the cashback did not appear, I claimed it and now the store has 4 months to respond. But if I did everything in the Lety app and I have all the screenshots, why doesn't it appear? 4 months to confirm that it is true? I paid instantly and the order arrived at my house. But same with a Douglas order of 62.98, another 4 months. In 2022 four months to verify that I have made a purchase in a store. It gives me a lot to think that I have had to claim 4 orders in total, also from Just Eat and from another store. It is clear that the app does not work well. When an offer is made with a detailed description of it and on 4 occasions it does not work, perhaps the advertising is misleading. Because the normal thing is that it works and not have to be with claims.

STORE OPINION: They get super deals, especially in regard to perfumery, I personally am a huge fan of Douglas. Previously, I used to consume more in a physical store, but more and more (especially if I am going to place a large order) I consume online when I see good promotions; plus the corresponding addition of Letyshop's Cashabck, which in my last purchase has given me a problem. OPINION ABOUT LETYSHOPS: As I have already mentioned, my last purchase (4 days ago) does not show the cashback anywhere, so I just made a claim for it. Despite having had this problem I give a 4 * score because in another previous purchase (in decathlon in particular) the same thing happened to me, and the Letyshops team efficiently and kindly solved it for me. With these words I would like to reach those people who react with comments in a "hater" tone at the slightest problem; give the Letyshops technical service a chance (or the random store / web / product that has given you problems) and then, if they don't give you any solution, activate your "hater" mode. Greetings

Again it happens to me that after 1 month and a half the cashback with this store is still not registered. It also happens to me with the English cut but they always register it for me. Another big purchase that follows without the cashback. On the part of Letyshops I think you should do something too. Too many complaints from the same store

I DO NOT RECOMMEND. The order was broken, I had to claim twice by email and even call by phone to get my money back ... to top it all today I was denied a cashback of € 11. I bought precisely in this store because with what they were going to discount I got the cheapest product but as I say ... they have denied me. I do not recommend buying either in this store or through the application ... of course I will not buy again or in the chain ...