Purchases at Comfy UA with cashback in Belgium

The store is convenient! Online equipment prices! Free pick up at the nearest store. Cashback always comes on time! Within a month. There were no problems even once!

Comfy UA left a very unpleasant aftertaste and impressions ... Order No. 6198676 was issued on 23.05.2018 via https://letyshops.com with an increased cashback and on 24.05.2018 order No. 6908716. Orders were accepted, cashback was accrued. 05/24/2018, having previously called the Comfy UA hotline and having specified that the orders are ready, we went to receive the goods. Upon arrival at the store, it turned out that there was a smartphone, but it was from the window and, according to manager Nikolay, had been in reserve since April (someone will be lucky!). Naturally, they did not buy the phone from the storefront. The manager offered to come tomorrow, by this time they will order and bring a new smartphone in a sealed box. The cover and glass for the second order were in stock. Both orders were paid in full and received receipts. The next day, I received a message that you can come to pick up your smartphone. Just in case, we made a test call to the "hot line" and, having called the order number, found out that the reserve for such an order was CANCELED, i.e. payment was taken from us for some newly placed order in a regular store, and, accordingly, cashback for this purchase will not be charged. Only some 499 UAH ... Nobody was going to inform about the fact that the online order was canceled and a new one was issued or the payment was made through a regular store. And the hard way began to find out the fate of the order and return the money. During the investigation, it was discovered that the online store Comfy UA and an ordinary store in the Tavria V shopping center, 30 Gagarina ave., Are two separately existing (according to managers) objects, which with questions of cashback to the store in the Tavria V shopping center - it was generally the first contact, and what is happening there in the online store, who cancels / re-orders orders, they do not know at all. I want to say right away that the money was returned, pending receipt, this operation was performed in this store flawlessly, unlike cashback, it probably happens much more often. But! 1. The surprise was spoiled - a smartphone was bought for a child at the end of elementary school. 2. Half of the day of Saturday (their only day off) was spent on clarification, travel, refunds. 3. Lost the opportunity to purchase with increased cashback (only until 25.05). And to the attention of https://letyshops.com - cashback for a purchase has been charged, and the hotline operator Comfy UA claims that nothing should be charged for a promotional product (a memory card as a gift) - the same information is needed somehow with the store clarify. And as a result: if you decide to make a purchase in Comfy UA through https://letyshops.com and get your cashback, immediately after placing an online order, START SHOUTING LOUDLY to all operators who contact you, to all store managers upon receipt of the goods - that you have registered through letyshops.com and you MUST LINK THE PAYMENT EXACTLY TO THE PREPARED ORDER. Otherwise, you will not receive cashback, and the terms of refunds will pass, and you will not be able to prove anything.

I bought a Bosch washing machine. At first, the cashback was credited, and a month later it was rejected. I wrote to the support service. Waiting for an answer. PS product verse online, immediately paid by card. Delivered and installed. Working. I did not submit any refunds or complaints. Weird.

everything is OK prices are acceptable

These guys have everything in a bunch, cashback came in a couple of days.) Thank you.)

I bought a TV cashback and credited it after 3 weeks. A penny to a penny. Everything is fair! I don’t believe it myself.

Cashback declined. Probably because when paying for goods in a store, I paid part of the amount with bonuses from a Comfi loyalty card. Probably it influenced, I don't see any other reasons. It is advisable to somehow add this nuance to the notes to the description of the store. The amount is minuscule, I will not look for the reason.