Purchases at Casa del Libro ES with cashback in Australia
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (115)
Therefore, we publish only our customers' reviews.
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I placed an order 1 month ago with the cashback increased for being a new member and they did not register the cashback. I filed a claim with photos and Letyshops informed me that my order was not registered and that they were going to contact the store. I've been waiting for a month and they haven't solved the problem for me. Totally negative experience that did not happen to me with any other store.
Hello Tania.
We understand your emotions. It is true that there are incidents, where the cashback is not registered, but we never leave the users without a solution and answer.
We have already sent a request to the store representatives. This process can take 8 weeks. As soon as we receive news, we will inform you.
We hope for your understanding.
Sincerely,
LetyShops team
It worked well for me when it was multiplied by 10, I will repeat in this store without hesitation.
I rectify my negative assessment since I have received the cash back. All right
I have recently made a purchase worth 60+ euros and being especially cautious about going through all the steps to record the Cashback. At the time of making the purchase, thank goodness that I take screenshots of everything because now they do not recognize the purchase, it turns out that they have to verify my purchase and it will take up to 3 months to solve it
Hello david.
Thank you very much for creating your request. Follow their status, please;)
We will contact our partners to resolve this issue. If you have additional questions, feel free to contact our customer service (support@letyshops.com).
Sincerely,
LetyShops team
I have recently made two purchases (one of them with the cashbasck increased to 45%) at Casa del Libro and neither of the two has been registered. I have already reported the incident. Hopefully it is solved. With the rest of the stores he had not had any problems. A pain to have to be to be credited.
Hello,
Thank you very much for creating your requests. Follow their status, please.
If you have any questions, do not hesitate to write to us in the Help section of your account. We will be happy to help you with any inconvenience.
Sincerely,
LetyShops team
It seems that I am not the only one who does not have cashback activated when it is at 40%. I have already made the request. I hope that it is fixed, because with other pages these problems do not happen (less with El corte Inglés ... that's horrible).
Hi Christine.
Thank you very much for creating your request. We will look for your cashback in our system and if necessary, we will contact our partners to understand the problem. Follow the status of your request, please.
If you have any questions, write to us at support@letyshops.com, we never leave users without a solution and answer.
Sincerely,
LetyShops team
At first the cashback was not credited, but after claiming it in a few weeks they validated it. It was also a 45%, with which I will buy again here.
Hi, Dolores.
Thanks for your review. If you have any more questions please contact us at support@letyshops.com, we are always ready to help :)
Sincerely,
LetyShops team
The cashback of any store in which I have bought does not appear, I have already claimed on several occasions and in the end they only give me long. I think that if you only have to return a few cents if it appears but in larger quantities, no ... (one of my purchases had a casback of 45%)
Hello Maria.
We understand your disappointment. If for some reason you do not get the cashback of the orders placed with us, we will also be left without remuneration.
We see that you have an open query about this case. Don't worry, our manager will help you with your matter.
Happy New Year!
Sincerely,
LetyShops team
Same story as the user below, the cash back does not appear, more than 10 euros that they had to give me back, for a purchase of 49 euros. And you wait and wait and it doesn't show up. And now to claim, attach photos and more. I will not order anything in this trade again and I recommend that no one do
Hi Ricardo.
Do not worry please. We have sent your request to our partners to find out the reason for the loss of cashback and return it. You can control its status in your personal account.
If you have any questions, do not hesitate to contact us in the Help section of your account :)
Sincerely,
LetyShops team
I took advantage of the fact that to make the purchase when I had 45% cashback but my surprise was that I did not register, when they had to return € 13 ... I have been reading more comments and they all say the same ... I have not had problems with the platform in the rest of the stores but this one in particular is a scam!
Hello!
To find the possible reason for the loss of cashback, we have sent a request to the store representative. They have to answer us for 8 weeks. But do not worry, we will be aware of the situation and our manager will contact you again as soon as they answer us.
Greetings and have a wonderful Christmas holidays!
Sincerely,
LetyShops team
