Purchases at MAUDAU UA with cashback in Austria

I have been a regular customer of this store for more than two years and everything has always been fine, but they treated me very terribly, they did not put 12 pouches of animal feed in my order #2946405, I contacted them both on the website and on Viber, complete silence , I was forced to place an order a second time, because the feed is very urgently needed, they completely ignored it and I had to write to them again, they told me that this feed is no longer supplied, it’s great, but nothing that I already paid for it, the operator promised me that the feed would be delivered to me they will replace it, today I received the order, not only that there are 24 pouches of feed, what do they owe me for the first and second order, but only 10?????? I'm shocked!!!! What should I do now to file a complaint against you for fraud???? This is how you deal with regular customers. REFUND ME IMMEDIATELY FOR 14 pouches of Royal Canin!!!!!!!!!!!!!

Maudau has completely messed up. For two days in a row, I tried to go to the site through Letyshops - the cashback did not load at all. Ok, decided to order directly, without cashback. It turned out to be authorized only on the second day. Ok, it happens. I ordered the product, paid immediately. The operator called back and said that the product is on sale and therefore only 3 pieces can be bought in one day. Not a word about it on the website. Wait for a refund from 1 to 11 days. This is trash. And the stupidest thing is that the price of the promotional product is UAH 62. That is, 3 pcs * 62 = UAH 186. Is it to order daily and pay UAH 100 for delivery? Why should I order here when I can buy the same thing for a little more at the nearest silpo and not have to worry about it all? Very dissatisfied.

The order was made and paid for at the end of December, delivered at the beginning of January. But on January 19, the store rejected it. There were no changes in the order, the only moment - when they called, they asked for the recipient's full name and name, because they didn't like two letters) I made a request and the store refused at night, so Letyshops credited a bonus from their own funds. The store received a minus for changing the full name (delivery by its own courier, not a private address - you can not specify the real name and surname, plus there was a check mark "Do not call back"), because of which the cashback could soar, and Letyshops - a plus

In practice, it’s a very good store, I place orders very often, up to 10 orders per month. Very good impression of the store, price, promotions and approach to customers! I read customer reviews and believe that all negative reviews are emotional! During the entire period of cooperation (my purchases), various issues arose: the absence of an ordered product, a product that did not correspond to what was stated on the website, a product with damaged packaging, the store always offered options for resolving the issue without harming me! Taking into account the cashback /letyshops.com/ua, everything is great! Thank you!

I made an order more than once. Half of the orders were with problems - something is not available at all that has already been paid for; then the delay in sending - they explained that the goods will arrive soon and they will send them; something is missing in the delivered order; then the quantity does not correspond to the description, etc. But, after a call to their support service, everything was resolved - they refunded the money, sent the unpaid amount, additionally compensated with promotional codes or gifts. Cashback was always accrued if you didn't use their promo codes.

Oh, trash with deliveries and with communications too, very long delivery, they don't send in the specified time and don't warn about it. And not with one order. There is no desire to order from this store.

This is horror, not a store. They could not send the order for 3 days. Every other support operator came up with his own version of why it wasn't sent. On the 4th day, I canceled the order. On the 5th day, they sent the product that I refused. Called support again. They told me that they can't do anything, the goods have already been shipped. I will need to opt out of receiving at the new post office. After talking with the operator, I receive a message from New Post that I refused the package. Which they should not have sent and they said that they could not cancel it. Then came the next stage. Refund stage. This process took 9 days. And the support service assured me that the funds were returned on December 1. Although this is the order date. The funds were returned as early as 10.12. I highly recommend passing by this store. Precious nerves and irreplaceable time were wasted.