Purchases at Intertop UA with cashback in Austria

I waited a little longer for enrollment, but I came and it makes me happy!

I made an order of two products, paid immediately on the site with a card, the cash was counted, and after 50 days it was also canceled, it turns out that the store broke my order into two different orders before sending it and sent it to me in two parcels. Therefore, in the end, they did not see the cache ... Lety dealt with this situation and eventually paid me the cash from their account ... It turns out that there are nuances in which the cash is not counted.

I have the same. the order was placed and paid online, but the cashback was not credited. used a browser extension

Carried out a transition from the site (in the history of transitions). When ordering, the extension icon was also highlighted in green, where it was indicated that the cache-back was activated. As a result, the cashback was not credited when ordering. The support said that the reason is either in browser extensions (which could not be true, since I had AdBlock disabled, as well as Proxy). The only thing that could play a role was that when paying at the store, I used an Intertop + card (this is a bonus card for a client of an Intertop store), from which bonuses were also debited. If this is really the reason why the cashback was not credited, I think that it is right for the client to inform the client about this by indicating in advance the appropriate description to the Intertop store on the Letyshops website.