Hello!
Thank you for your feedback. According to your personal account, the problem with calculating cashback from the REDMOND store has already been resolved and the cashback has been credited to your balance.
The fact is that we do not work directly with all online stores, but through special affiliate programs. Affiliate program managers and employees of a certain department of the store are responsible for cooperation on the cashback program. Other store employees may simply not be aware of all the nuances of our cooperation with them. Most likely, the store manager with whom you spoke did not have this information, so I could not fully advise you on this issue.
If you have any questions about the cashback rate, the conditions for receiving it, and generally about the work of our service, you can always contact our customer care service, which is already working around the clock, we will be happy to help you.
Any questions, please contact. Have a nice day!
Respectfully,
LetyShops team