Good afternoon!
Loss of cashback situations are also unpleasant for us. The fixation of the information can be influenced by several factors, among them: the use of third-party extensions in the browser, the transition during the purchase, to the pages of other advertising resources, non-compliance with the conditions of the store. There may also be an error in the data transmission.
To cheer you up a bit, we have credited a bonus to your balance. We believe that cashback, in future purchases, appeals automatically to you. If you have any difficulties or questions, you can always write to the customer service.
Sincerely,
LetyShops team