Alex, good afternoon!
Thank you for your comment.
We are sorry that the cashback for the order has declined. Alas, it was not possible to find out the cause of the situation.
We respect and value our customers, therefore we are always ready to resolve the issue in their favor.
We hope that in the future, rewards for orders will be credited automatically.
Thank you for shopping with us :)
Respectfully,
LetyShops team