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Don`t forget about Cashback shopping rules

Purchases at Ситилинк with cashback in Ireland

Waiting time for crediting cashback
Average waiting time for cashback: 40 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed earlier.
Maximum waiting time for cashback: 110 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Важно! Кэшбэк не начисляется:

- за услуги клиентам;

- за установку техники;

- за программу доп. сервиса;

- за подарочные сертификаты;

- при совершении заказа от имени юридического лица либо его представителя;

- за оптовые заказы (больше 3 позиций одного наименования или товаров одной категории в одном заказе); исключением являются товары из раздела "Расходные материалы".

 

Представителем юридического лица считается физическое лицо, к аккаунту которого привязан один или несколько аккаунтов юридических лиц.

 

Кэшбэк не будет начислен, если ваша карта клиента использовалась в заказах юридических лиц.

Reviews on Ситилинк (301)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
04.04.2020

at first there was a maximum time of 60 days. Waited, waited. how several days remained that now the maximum time is already 80 days. probably soon it will be 100, then 120, etc. probably I won’t wait for my cache. Citylink will probably pay the cache after defeating the caronovirus.

The review was translated from Russian using Google Translate. Show original Show translation
05.04.2020

Good afternoon, Vitaliy!

Previously, only the average date of 60 days was displayed on the store page. To make the information more specific, we also added maximum deadlines.

That is, a cashback to Citylink can be credited within 60-80 days after the purchase is made.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.03.2020

I made an order; the laptop cashback should have returned 1500+, but first it was rejected, then a long wait from the partner. in the end, they credited 500 rubles as a bonus. immediately spoiled all the desire to order something through this cashback service. so now I make rare penny orders.

The review was translated from Russian using Google Translate. Show original Show translation
05.04.2020

Hello Peter!

Cashback is rejected or credited automatically based on data transmitted by the store. Unfortunately, we did not receive a reward for your purchase.

To find out the reason for this situation, we turned to partners. We received an answer that the order belongs to another source. This can happen if, when making purchases, go from the newsletter, click on the banner or close the browser during the creation of the order.

To support you, we have credited part of the funds from our own budget. We hope that in the future the situation will not be repeated.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.03.2020

The store is excellent in terms of prices. But cashback accrues a very long time for a maximum of 60 days.

The review was translated from Russian using Google Translate. Show original Show translation
24.03.2020

Vitaly, good afternoon!

Yes, for Citylink the maximum time waiting for crediting cashback to the balance is 60 days. These terms are needed by partners to verify information on orders :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.03.2020

3 transitions. 3 orders. 3 purchases. 3 cashback rejections. He didn’t even understand. Amounts penny, but the sediment remained.

The review was translated from Russian using Google Translate. Show original Show translation
21.03.2020

Good afternoon!

We understand. Cashback non-accrual situations are also unpleasant for us. Deviation may occur erroneously or due to a violation of the purchase algorithm. Our managers are always ready to understand the situation and help. If there is an opportunity, please write to the care service.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.03.2020

I have the opposite. They gave 1 cashback for one product not bought. But for paid everything is in order.

The review was translated from Russian using Google Translate. Show original Show translation
18.03.2020

Andrey, good afternoon!

Thanks for the honesty!

Apparently, you were lucky, and the partners transferred a reward for the non-purchased goods :)
If you have questions about cashback, you can contact our care service.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.03.2020

The same problem as everyone. I bought according to all the rules of the purchase! All December and January cashbacks ALL ALL are rejected. I think the following will also be rejected. Help desk response is this !! "It is important for me to understand this situation, therefore I will submit a request to partners. The time for waiting for an answer varies from 4 to 6 weeks." Request created December 28th !! And the answer is no !! It is worth considering .....

The review was translated from Russian using Google Translate. Show original Show translation
16.03.2020

Michael, good afternoon!

We apologize for the wait.
Consideration of applications by partners was delayed. Unfortunately, we cannot speed up the process. Believe me, it is also important for us to find out the reason for the rejection of the cashback so that the situation does not happen again.
The manager keeps the appeal under control and will contact you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.03.2020

Before the New Year holidays, I ordered a phone in Citylink, the price was average market (112,990 rubles for 11 Pro Max 256 Gb), but they arranged delivery times, and the presence of a cashback put the final point in choosing a store. I received the order on 12/24/19, paid with a card. I was waiting for the cashback to be credited until the beginning of February - no crediting took place. I contacted the support service - at first they asked me to wait until 02/18/20 (there will be a reconciliation of settlements), then until 03/24/20 (sent a request), today (03/13/20) the cashback again received a status - rejected ... In general, do not see Citylink if there is a choice, order elsewhere, and do not make them revenue. PS I observed all the rules of the order (there are no attached legal entities, there are less than 3 items in the order, etc., etc.).

The review was translated from Russian using Google Translate. Show original Show translation
14.03.2020

Good afternoon, Igor!

We understand that the situation is unpleasant. We are also interested in the remuneration to be received on the balance sheet. Our manager has already turned to partners to find out the reason for the rejection. We keep the question under control and will contact you as soon as we get an answer.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.03.2020

Checked, checked, and rejected ... not for nothing that they write in the reviews! Well, 5%, otherwise a ridiculous percentage and that by!

The review was translated from Russian using Google Translate. Show original Show translation
20.03.2020

Good afternoon, Ivan!

Contacted you to find out the reasons for the rejection of the cashback. Unfortunately, they did not receive an answer. When there is a minute, please write in the "Help" section or by mail.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.02.2020

I ordered the mouse in December, a cashback appeared, which hung in the waiting status until February ... What are you waiting for, I don’t understand, it's not Aliexpress, where you need to wait for the parcel. It’s not okay to wait another 2 weeks from the moment of purchase, where it didn’t go, but then? Well, of course, this did not end there, in February, the cashback was stupidly canceled ... I definitely do not recommend using cashback in the citylink from letishops!

The review was translated from Russian using Google Translate. Show original Show translation
17.02.2020

Good afternoon!

Time is needed for processing and transmitting data. Dates of crediting are available on the page upon transition to the store.

We will turn to partners to understand the reasons for the rejection. Upon receipt of a response, the manager will contact you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.02.2020

A representative of a legal entity is considered an individual, to whose account one or more accounts of legal entities are linked.

The review was translated from Russian using Google Translate. Show original Show translation
10.02.2020

Good afternoon!

That's right, Yuri.
We recommend that all users familiarize themselves with the conditions that are on the page when switching to the store, before making a purchase.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.02.2020

Constant accrual refusals. The last order was stupid because of the cashback, I will not order there anymore.

The review was translated from Russian using Google Translate. Show original Show translation
10.02.2020

Hello Sergey!

We see that the order was placed with the account of a legal entity. In this case, the cashback may deviate. Terms are published on the store page. We hope that the manager’s recommendations will help with future purchases :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.02.2020

The cashback is waiting only from the order through the application from the phone, the other two orders through the extension in the browser did not even appear waiting

The review was translated from Russian using Google Translate. Show original Show translation
12.02.2020

Good afternoon!

Eugene, fixing information in the system does not depend on the device from which you make the purchase. Several factors can affect the loss of cashback, including:
- the work of third-party extensions in the browser;
- visiting other sites during the purchase;
- violation of the conditions of the store.

Contacted to resolve the issue :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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