Good afternoon!
Thanks for the feedback. Indeed, there are situations when the cashback is not fixed.
The reason most often becomes - violation of any cashback shopping rule; the device from which the purchase is made (third-party extensions, some antivirus functions, computer viruses may affect the fixing of the cashback); sometimes the store mistakenly does not transmit information on the order.
We always try to understand the reasons and help our users no longer lose cashback, if possible, resume cashback. To help you, we created an appeal through the "Help" section of your personal account.
We will be very grateful for your reply.
Respectfully,
LetyShops team