Good day, Sergey!
Thanks for the comment.
It is a pity that such a situation has occurred. We hope the purchased item will bring you a lot of positive emotions.
In order to understand the reason for not earning a cashback for your order, we created an appeal on your behalf. To respond to the appeal, you can through your personal account, section "Help".
We are waiting for your answer to help as soon as possible.
Respectfully,
LetyShops team