Good afternoon, Taisiya!
Thank you for your comment. We received information about orders from 11.04 and 13.04. The order of April 13 is fixed as an order from the Tickets.ru service. At the moment, they are displayed with the status "Pending." The maximum deadlines for confirming orders have not yet passed.
We created a call to the care service on your behalf to understand if these are the orders that you wrote about.
Please respond to the request.
Respectfully,
LetyShops team