Зверни увагу!
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 90 днів після здійснення покупки.
Good afternoon, I paid for things online in advance, after a while I went to check the status - not everything was in stock, so I deleted these items, today the things came to the post office, but it asks for payment? I already did! I paid even more. How can I resolve this misunderstanding, please, so as not to be disappointed in you) I hope the amount of the overpayment will fall on my profile so that I can continue to buy things
Good day!
There may have been an error. Please contact store support.
Good afternoon, please tell me, the cashback was increased by 10% under the loyalty program, but in fact the store only charged 5.5% cashback, not 15.5, why is that, can you tell me?
Good day!
The status increases the standard rate by 10%. That is, instead of 5%, you have 5%+0.5%=5.5%.
What kind of discrimination, why is there no cashback for iOS orders?
Good day!
The partners have not yet realized this possibility. Hopefully, this feature will be available for IOS soon.
Will we calculate cashback from an order in the Android application?
Good day!
Yes, if the link takes you to an app. =)
Tell me if cashback is accrued upon receipt of payment?
Good day!
Yes, you can pay on delivery =)
When buying online, there is a high probability that you will be sent a defective product that could not be sold in the store. I made an order twice and both times the product arrived defective. They also sent a product made of synthetics, although the specifications indicated cotton. And I also received a leaky T-shirt from this store. Cashback is not calculated automatically, both times it was necessary to open a dispute. The first time was positive, but the cashback was credited three times less than it was needed, and the second time the cashback was refused at all.
Good day!
Unfortunately, partners refused to pay cashback. We managed to find out that the order is not registered with our service.
This could happen for the following reasons:
- use of third-party extensions;
- switching to other tabs during order placement;
- transition to advertising banners;
- Use of third-party promotional codes;
- adding products through a link from another site.
Next time, please record the purchase process on video and send it to our managers in the "Help" section. Let's try to analyze.
I made the first order on November 19, and the second on October 31. Both cashbacks have not been credited, they are still looking for them (it has been a month since the 1st order). The store itself has an interesting assortment, almost everything from clothes fit, the delivery was on time. Let's see how the cashback issue will be resolved, so not the highest rating yet.
We are waiting for a response from partners together with you!
When is the increased cashback planned this month?
Good day!
Unfortunately, we do not have information in advance. Stay tuned for updates.
Placed an order after switching from you at 19.26, but the Sinsay website shows the time of receiving the order as 18.26, why so? Because the store is from Poland? Can this affect the calculation of cashback?
Don't worry, it won't affect you. Cashback has been displayed, we are waiting for enrollment.