Good day!
Nikolay, we are also sorry that the cashback for your purchase was not displayed in the service. The cause could be an error in data transmission or a violation of the algorithm. AliExpress does not consider applications for lost cashback, so we cannot name a specific factor that influenced the data capture.
Thank you for taking the time to submit the video to the care team!
As the manager said, we recommend that you create a basket after you leave our site. Until then, it is better to store the goods in the "Favorites" section.
We always try to support with a bonus from the service, providing recommendations that will help to avoid a repetition of the situation in the future.
Each review has its own background, so you shouldn't rely only on them.
Respectfully,
LetyShops team