A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
good day, please tell me, the package arrived at the wrong address that I ordered, they made a redirection for a fee of 120 hryvnias, who will return them to me for your inattention.
Good day!
We do not influence the information in the order, we only bring you to the store.
Try to contact the support of the store, maybe they will help you figure it out.
Good afternoon. Could you please tell me where in the application I can see my cashback?
Greetings!
In the "My cashback" section. =)
Wait a long time for cash back. From the last order, the cash back was 1.4/ of the amount, which is very far from the declared 7.1. The goods arrive quite quickly, but the quality varies
Greetings!
Partners need time to process information and transfer rewards. And the rate in this store depends on the category. Since you are not buying for the first time, the standard cashback is 1.4%.
Good day, how to order from the website so that it comes to Zaporizhzhia? Thank you
Due to the war, orders from Temu to Ukraine may not be delivered to all regions. We recommend clarifying information about the possibility of delivery before placing an order.
You can also choose another city, and then forward the package to your branch.
Good evening, I ordered a parcel, the parcel did not arrive, it is impossible to view the order, it is not there, it is not known where the product is, where to contact and how to find out where my product is? I ordered for the second time, the first time everything came simply through the Temu application, everything was great, and the second time through LetyShops, the parcel simply disappeared
Good day!
There is Support on the store's website. Please go there.
They should help you track your order.
The goods came quickly. But I have been waiting for cashback for a long time. It will be 3 months soon (
We expect a reward in the near future!