Purchases at Бетховен with cashback in France

It was necessary to buy medicine for a dog. Found only here. Ordered in the online store with a cashback 12.11.17. The order was completed normally. They brought it in 2 days. Of the three positions, two - two times specified. They brought everything without complaints. But cashback is not credited, unfortunately. And hanging in anticipation.

The store itself is good, but the online store is horrible. I made an order somehow. For a long time I had to wait for SMS. In your personal account the status has not changed. I went to the store where I ordered it myself. They said that there was no such order at all (there were problems with the card. I received a card, filled out a questionnaire. A few days later I decided to register a card (or whatever it is called ...) and the data I entered did not correspond to the questionnaire ... called support, I They advised me to go to the store and came - they asked me to fill out the questionnaire again - instead of finding my profile and finding out who was wrong.

43 days waiting for accruals !!!

Disgusting online store service! You won’t wait for cashback. Order Status - Shipped. Payment - no. And it’s not changed for 2 months.

Excellent shop. There are no problems with orders and delivery. Once there was a controversial issue about the discount, with difficulty, but I got through to the hotline, the girl provided the information in full. Cashback is always charged. No complaints. Thank!

What's the trick? I have a 10% discount in Beethoven now, if I buy from here, then I lose it, right?

Cashback does not apply to pickup. Do not look for logic here, it is not there.

I’m happy with the store, but the estimated date for crediting the cache back has already passed, and the cache back has not yet been credited.

Disgusting online store service! Courier, threw the order to the floor and run - in a hurry, he says. When I opened the box, it turned out that they sent another feed (the invoice indicated the one I actually ordered). Conclusion: wrong in stock. For half a day I tried to get through the telephone hotline. When, finally, I was deigned to answer, the manager said that it was MY fault, since I did not check the order with their courier courier (did I need to fight him?). The second week had already gone, the food was never replaced, and, of course, no one thought to apologize. In general, the guys work great! I will not spend a ruble in this shop of "horns and hooves" anymore.

Disgusting, misinforming store ... in 90% of cases, the feed with the status of "In stock" is actually not. At the same time, they do not call back and do not warn.

A good store and a good online store. Due to cashback, buying is more profitable than in an offline store.

The site is unfinished. The information on the site is not accurate. Filled and saved fields disappear. You can leave a complaint only through the feedback form. The feedback form is equipped with an eye-tearing captcha that cannot be entered. After entering the wrong captcha, the claim text disappears. It is impossible to get through with a claim with a phone number, they throw it off.