Purchases at Бетховен with cashback in France

Goods from Moscow to Kaluga went a week. At first they announced one delivery period, after which, without a shadow of doubt, they delayed it for three days. I paid for the goods at the full price, although there was a 10% discount on that day. They promised to return the money to the card account on the day the package was received. No money was returned. Called back. They continued to compose that they should contact their bank in order to unlock the funds received from the store. The bank has denied everything, no proceeds. I ordered a discount card with the goods - they did not bring it. Calling back - they promised to call back and tell when and how they would deliver. Do not call back, do not write. To get cashback, you need to order courier delivery, but refused to place an order with delivery in Kaluga.

the courier brought the order. And cashback was not credited

Delivery is carried out through courier services and therefore the order in the status of "completed", becomes after the acceptance of the report of the carrier, and this happens (presumably) from 5-15 of the next month after delivery of the order. So consider that on cashback the accrual period (as they say 30 days) from about this time should be calculated ...

This store is not the first month of difficulty with placing an online order. The checkout form does not work. There is no way to choose a method of delivery and payment for the goods. They can’t help on the hotline. Appealed through the "Feedback", but there is no feedback. Calls are ignored, nothing changes, the problem remains. This online store does not deserve one star.

Good afternoon! They made March 25, 2018 in the Beethoven online store. Immediately paid, the courier brought the order three days later. But the cashback was not credited. I just can’t understand what to check the store if everything is paid and everything is already received.

Good afternoon! I made an order, brought a courier to whom I paid the full amount immediately. Cashback was not credited for 3 months, until I wrote to the support service. It is not clear what the store was expecting, what was it checking? Why such a long confirmation? It is clear that Chinese stores confirm for a long time, while the parcel arrives, sometimes it takes more than a month. But here, when the store immediately received the full amount .........

This is the most disgusting service that I have ever met! Even 1 star is sorry for such a "pet shop"! I ordered food on January 19, after 2 days they should have delivered it to me, spent the whole day at home on the right day, but no one came! I called and found out the killer news: it turns out that this store orders food in Moscow (I made an order from St. Petersburg), although it is listed as a St. Petersburg store! And for this reason, you have to wait until 2 weeks (!!!) or more, they just can’t say (!!!) the order will come to them from Moscow and only after that it will be transferred to the courier service and when they can deliver it to me -Call for a day! More than a month passed, but they didn’t deliver the order to me, they called me twice, they promised me to sort it out and call back the next day, they didn’t call! Today I again turned to their cool center. They told me that they know nothing, there is no information from Moscow! And is this a store? Is it customer service? And after my call, a letter came that my order was canceled! I advise you to avoid such "sellers"!

I ordered through the site, came and paid at the store. Cashback did not come. And now here I see an inscription that only for orders by courier delivery. Well, write it right away. And so it turns out fraud.