Purchases at VARUS.UA with cashback in Finland
Reviews on VARUS.UA (76)
Therefore, we publish only our customers' reviews.
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All products were removed from the cart 2 times. I didn't have time to order during the cashback period. The operator could not help with anything, except to advise to add to favorites.
I make an online order at Gagarin Ave., 8A (Nagorka shopping center), because it is very convenient. I order in the morning so that there is time to collect it in the evening at 7:00 p.m. On your way home from work, drop in and pick up your order and there's no need to stand in line at rush hour. But it is not always possible to pick it up, because it is canceled without any reason, for example: 16.01.2024 I placed an order at 11:30 a.m. No. 2000184390, and already at 6:30 p.m. the store canceled the order for technical reasons. When she asked the worker why the order was canceled, he replied that he was alone and did not have time to collect it. I have a question, was there no time to collect the order from 11:30 to 18:30? If there are so many orders and one person does not have time, why not add another worker? 12.12.2023 Order No. 2000153490 canceled for technical reasons; 12/16/2023 Order No. 2000131663 canceled for technical reasons; On 12/22/2023, I placed order No. 2000161433 for 12/23/2023 at 10:00, but it was rejected. Order cancelled;
Thank you for your feedback! We checked the information on the specified orders and worked with the store to avoid similar cases in the future. We are sorry that you could not use the delivery of products from VARUS, so we invite you to visit our site again so that we can prove that varus.ua can do better.
They are not client-oriented at all, issues are resolved for a long time, with reminders, excessive time spent. They did not put the goods that were paid for in the order, they forgot. The funds are not returned, I have to write constantly and clarify. All supermarkets have a human factor, but, for example, when there was an incident in another supermarket, everything was resolved quickly, they apologized, and returned the money. This is not the first time I have encountered a misunderstanding in Varus. It's a pity, there are interesting products in the store for the consumer, but because of such a non-customer-oriented policy, I don't want to order more
It is a pity that you had a negative experience of cooperation with VARUS. We have completed the refund and our specialists will contact you shortly to clarify the situation.
We apologize for the inconvenience.
Cashback Varus, crap, they don’t want to confirm, a little bit per month,
Good day!
Cashback credit terms in this store are 60-90 days. They warned about this on the store page.
Therefore, the partners still have time.
I ordered from Varus under the promotion “get a discount on the first three purchases from 700 UAH”, they gave a 100 UAH discount on the first purchase, I did not receive a discount on the second purchase, the promotion period has not yet expired. There are no questions to the store staff - they worked perfectly.
YES... By the time you wait for confirmation, your whole life will pass....
Partners need time to process data to order, check and transfer information. You can follow enrollment deadlines in your personal account or on the store page.
You can always find the answer to other questions in the "Help" section.
The most unstable work. Once they brought a poorly packed salad - everything in a bag in mayonnaise. Another time - yesterday's morning bread, when the delivery was the next day in the evening, we talked about compensation, they said that they would do, but in fact nothing. And in general - you order scheduled delivery, put together a basket, and there is no product, and it is 18 pcs.! That is, how is it possible not to understand whether you have it in stock or not, that you do not remove the product if it is not in stock? This is not 1 piece... We conclude that the accounting of the availability of goods when ordering online does not work normally. And further on delivery - they can cancel, postpone twice. This happened to me yesterday - I ordered at 5 p.m., moved it to 9 p.m., canceled it, and issued it without my confirmation for the morning of the next day... And the goods would be fine, but no, they are out of stock again... Lost time, lost cashback 9%, and a little lost mood with such "customer orientation"!
I have never seen such a nightmare!!! Delivery Dnepr, the order was postponed twice, it was supposed to be delivered by 1 pm, then the delivery was postponed to 19:10, so the courier just arrived at 21:00! The payment was made online, for more than 5 thousand hryvnia! I also saw that there were only two packages and didn’t think to check right away. I started unpacking the packages, there were 18 positions missing, the packages were marked 2,3, 4... that is, there were no packages 1 and 5! I have no idea where they are! I can’t get through to the hotline! There has been no response in the chat for over an hour! I do not recommend delivery!!! HORROR!!!
