Hello, Elena!
Thank you for your comment.
To help you understand this situation, we have created a call to the care service. We hope to get screenshots of orders from the personal account of the store. We want to note that the conditions for calculating remuneration have been updated. Cashback will not be credited for orders from loyalty programs Thank you, Tinkoff, Alpha, as well as when paying offline. Waiting for feedback.
Respectfully,
LetyShops team