Purchases at Reebok RU with cashback in Finland

Good day!

Cashback is a part of the commission that stores pay us for attracting a buyer to the site. We have not received information on your order. We see that the appeal is still pending. To find out the reasons for the loss, we contacted partners, having previously credited a part of the cashback.

Respectfully,
LetyShops team

Good afternoon!

Sasha, we understand that the situation upset you.

Indeed, the commission for this order is listed in the system for another resource, not our cashback service. Such a situation may arise due to third-party expansion in the browser, the use of a promotional code from a site with coupons, a click on an advertising banner.

We hope future purchases will be successful.

Yours faithfully,
LetyShops team

Good afternoon, Alina!

Thanks for the feedback.

Orders are awhile with some status, as partners need time to process the purchase information and transfer it to us. The waiting time can be found on the store page. You can independently check the date of enrollment if you hover the mouse over the question mark, which is located opposite the order in your account.

For Reebok, the average enrollment time is 70 days. We hope that in the near future we will receive confirmation, and cashback will replenish your balance.

PS The care service, which you can contact through the "Help" section, is really always ready to help in resolving the issue.

There will be questions - write. Upcoming holidays! :)

Respectfully,
LetyShops team

Hello Barbara!

Thanks for the feedback left.

The fact is that 70 days is the average time for crediting a cashback in the Reebok store. The remuneration can be credited both earlier than the specified deadline, and a little later. Your appeal is controlled by our manager. If confirmation does not occur before September 28, Sergey will contact you and help resolve this issue.

Need any help - please contact.

Respectfully,
LetyShops team

Vasily, hello!

Thank you for not reporting cashback.

According to the data from your account, we see that the referral order has not yet been confirmed. Cashback is credited automatically based on the information that partners give us.

To resolve the issue and clarify the reasons for the long wait for the cashback, it is necessary that the referral who owns the order contact the care service through the "Help" section.

If you have any questions - write, we will be happy to answer.

Respectfully,
LetyShops team

Good afternoon, Dmitry!

Thank you for your comment. Cashback is automatically confirmed based on information from partners. However, we have not yet received information about the redemption of your order and, to help, we need any document that confirms the payment of the order. Not necessarily a check, it can be a screenshot of the order from the personal account of the store.

We hope for understanding and expect information from you. Have a nice weekend!

Respectfully,
LetyShops team