Svetlana, hello!
Thanks for the comment.
We have received information that you are a regular user of the store IL DE BOTE. Perhaps it is incorrect. During the processing of data on the order, the information will be checked again.
We want to note that registering a new account does not always contribute to the fact that you will be credited with a cashback at the rate of a new user. Since stores can distinguish between new users with constant in different ways. For example: phone number, IP address, email, mailing address, etc. Partners do not provide us with this information.
Svetlana, we see that an appeal to the care service was created for this situation. Do not worry, please, our manager will do everything possible to help you.
If you have additional questions - be sure to write. Warm and successful day!
Respectfully,
LetyShops team