Hello Olga!
Thank you for your feedback. Unfortunately, for an order that is not confirmed, cashback cannot be credited, since cashback is credited only for paid, redeemed and non-returned goods. Online stores for attracting customers share with us a percentage of the order amount, and we, in turn, share with our users. We do not have the ability to influence the quality of delivery of goods, but you can contact the online store Support service, they will be grateful to you, as this will help improve the work of their service.
Sincerely,
LetyShops team