Hello!
Thank you for your feedback. In most cases, if orders are not automatically recorded, most likely in the ordering algorithm, there is a mistake or the reason is still in the device from which the purchases are made.
Do not worry if you left a request, the care service managers will certainly help you figure out the reason for losing your cashback and, if possible, resolve the issue.
If you have questions and suggestions about the work of our service, please contact. Have a good day!
Sincerely,
LetyShops team