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Don't forget about Cashback rules and advices

Purchases at ВелоСклад with cashback

Time for crediting cashback
Average waiting time for cashback: 18 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 25 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3% За оплаченный заказ нового пользователя магазина ВелоСклад
1.5% За оплаченный заказ постоянного пользователя магазина ВелоСклад

Reviews on ВелоСклад (12)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
04.07.2018

I ordered it for the first time, and only half paid for cashback.

The review was translated from Russian using Google Translate. Show original Show translation
15.07.2018

Hello, Ivan!

Thank you for report.

We have created a call to help you understand this. We will be glad to receive information about your order on the "Help" tab - "My downloads".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.06.2018

For some reason, they confirmed the cashback in half less (as for a regular customer), although I ordered it for the first time.

The review was translated from Russian using Google Translate. Show original Show translation
12.06.2018

Hello Vyacheslav!

Thanks for your feedback. We are sorry that the cashback on your order was credited incorrectly. However, do not be upset, we will help solve this issue. The care manager will return with an answer in open request during the day.

Thank you for shopping with us.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.05.2018

Until now, they have not confirmed the order, the bike has long been with me, I ride for more than two weeks, the order is May 8, please ask the store to confirm the order.

The review was translated from Russian using Google Translate. Show original Show translation
29.05.2018

Good day!

Thanks for your feedback.

The approximate cash transfer date for this order is 31.05. The process of crediting cashback automatic. As soon as the store sends confirmation, the cashback will be credited.

We would like to note that each store has its own average cash transfer time. You can view the approximate cashback confirmation date in your personal account. To do this, move the mouse over the question mark next to the order status.

If the cashback is not credited before the specified date - be sure to inform. We will help resolve the issue.

Enjoy your bike ride! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.05.2018

The store did not confirm receipt of funds, although the payment was long gone and the order had already arrived, the support service responds very long.

The review was translated from Russian using Google Translate. Show original Show translation
29.05.2018

Good afternoon, Egor!

Thank you for writing to us. After reviewing your personal account, we noticed that you have already created an appeal to the care service to resolve this issue. The manager will return with an answer within a day.

Thank you for shopping with us.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.05.2018

Cut back half the cashback. Although ordered the first time. Why accrued half incomprehensible. (((

The review was translated from Russian using Google Translate. Show original Show translation
12.05.2018

Good afternoon, Anastasia!

Thanks for the comment. After analyzing your account, we noticed that you have already created an appeal to the care service to resolve this issue. The manager answered and expects information from you to quickly resolve the issue.

Please answer our manager.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.05.2018

The order was received, and the cashback was rejected, although it is visible on the bicycle storage site.

The review was translated from Russian using Google Translate. Show original Show translation
10.05.2018

Good afternoon, Roman!

Thanks for the comment. We see that you have already created an appeal to the service of care and your question was taken over by manager Anna. The manager expects a response from you to help as soon as possible.

If you have any questions - write, we are always open to dialogue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.04.2018

All perfectly! Great at home, cashback on the account, thank you all!

The review was translated from Russian using Google Translate. Show original Show translation
26.02.2018
In cycling, I planned to buy for myself the most ordinary urban bike. But in the end literally fuse on the Schwinn Suburban. Not the most budget model. But firstly, they had an action and a discount on it was 26%, and secondly, he thought that he hadn’t given himself gifts for a long time. In general, as far as the seller talked, I realized that the actions here are commonplace. I would have known earlier, I would have bought myself a bike here long ago. Gentlemen, where is your advertisement?)
The review was translated from Russian using Google Translate. Show original Show translation
09.02.2018

Call Velosklad from the store with a question whether you first order from our site or not ???? Well, the second! Well, as it turned out, it means that you and the cashback are cut to half. I would say that the first one would get everything. Very bad. 4.4 percent is written on the site of the Velosklad store. But if re-ordered, not even this year, then 2.2. And bought on the site is not from the personal account of the registered user. So here !!!!

The review was translated from Russian using Google Translate. Show original Show translation
27.10.2017
Ordered a bike! The driver is polite, he told everything and showed that the bicycle as a whole is also satisfied! But, the driver gave a coupon, asked to leave a review, and for him on the phone will charge 309 p. Feedback left, the money was not put) A trifle, but it is unpleasant when they do not fulfill promises.
The review was translated from Russian using Google Translate. Show original Show translation
20.09.2017
Shop rejected cashback in the amount of 1762 rubles. The order was completed on 12.07 with a switch to the seller’s website from the Letyshops website, the goods were brought on 16.07, the payment was made to the driver in cash in the amount of 35,450 rubles. Return of the goods was not, because in accordance with the rules of this store, the store does not carry out the return and exchange of purchased bicycles, as stated in the check. In this case, the order number at registration is listed as 162361, and the invoice number SDN00004748. And the amount of the order on the website and in the invoice is slightly different, although no one made any changes when making out the goods. After a month of waiting 14.08 cashback was rejected by the store. I turned to Letyshops support service, promised to restore justice within 3 weeks, more than a month has passed and there is no news. At the same time, there were no problems with cashback with other stores.
The review was translated from Russian using Google Translate. Show original Show translation
26.09.2017

Good day!

Thank you for your feedback. We sincerely regret that the cashback for the order has declined, but you do not worry, we will try to understand the situation and help you.

Cashback is confirmed or rejected automatically after the store sends us order information. The reasons for which the cashback can be rejected can be: cancellation, partial redemption or change of order, violation of the rules of purchases with cashback, use of promotional codes, discounts, or bonus programs that are not on our website.

Also, unfortunately, there are situations when the cashback is rejected erroneously.

For our part, we wrote a request to the appropriate store manager VeloSklad, who is responsible for the work on the cashback program, in order to understand the reason for the rejection of the cashback. With all the shops / services we cooperate not directly, but through affiliate programs, so communication becomes a bit more complicated. As soon as we receive an answer, the manager with whom you corresponded in the circulation will contact you and try to resolve the issue.

There will be questions and suggestions regarding the work of our service, be sure to write. Have a good day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.09.2017
In general, everything is OK! But quite a long time before the accrual of cashback.
The review was translated from Russian using Google Translate. Show original Show translation