Purchases at Tiendanimal with cashback in Spain

I placed my first order taking advantage of a 15% cashback increase. 24 hours later the cashback did not appear and I opened a request, letyshop says that it cannot find the cashback and that it is going to contact the store. I did not use any discount coupon since I did not reach the minimum and I preferred to use the 15% cashback instead of the 10% coupon. I hope they can credit the cashback soon since it was around €7.

The downside is that if you use coupons as it says in the fine print, it does not credit you with any Cashback, so the approach is quite bad, since if I spend more than €100 on my dog's feed I prefer a 15% coupon, to credit a Cashback by cents. The truth is that I don't know who is going to buy No coupons if there are always any if you are a customer, so you always have to read the conditions so as not to be surprised.

I have made two orders in this store and they have given me the cashback without any problem. Without using any clear coupon. When you use a coupon it says they don't give you. regards

They take a long time to accredit and they usually reject it. I always have to claim, once LetyShop credited it to me as a bonus. I'm still waiting for a January purchase to be credited (we are in March 2022)

It is the second time that I buy, the first time it took a little longer than expected to approve the cashback, but finally they gave it to me before I came to claim. This second time I was surprised by how quickly they confirmed it. Both times the order arrived quickly and in perfect condition, yes, everything was fine.

You always have to claim the cashback because it does not appear automatically... for the inconvenience that this entails, it is not worth it on many occasions. Fatal operation of this store!

They reject my cashback because I used a discount once I entered the page. I didn't read it anywhere and if so, it's absurd, this type of store lives by inflating your prices a little and then sending you 1001 discounts so that you buy at the price they really want you to buy, well of course I used a discount!

I usually buy in this store and it is the only one I have problems with, I always have to claim the cashback, because it always appears that the maximum approval time has already passed. I put two stars because I always have to be pending to claim it and attach photos of the orders. Letyshops customer service always very correct and friendly.

The Cashback does not arrive, you open a manual request and after 3 months of waiting for the Cashback they tell you that the time has passed and they cannot give you your cashback. They tell you that you have done something wrong and that is why the cashback has been lost and when you tell them that what is wrong is their system that you have followed their instructions and have screenshots of everything they tell you that they are not obliged to give you the cashback. Two thumbs up letishops