Good morning, Camahea.
Thanks for sharing your experience.
It is very sad that the cashback has not appeared, but do not worry, everything has a solution.
It is true that error can happen and the cashback may not register, but our customer service does everything possible to fix such situations and reward at least part of the cashback.
We see that you have successfully created a lost cashback request. We will do our best to find the refund. Follow the status of your request, please.
Sincerely,
LetyShops team