What a mess!!! Having to wait until June for the cashback of an order that arrived days ago!!! Never more
Hello!
We are sorry that you are upset, but the cashback is credited after the partners confirm it. As you can see on our website, the PromoFarma cashback is credited in approximately 60-90 days.
If you have any questions, contact our customer service through the “Help” section.
All the best,
the LetyShops team
I placed an order for €140.76 with 4.68% Cashback. As it is an expensive order, Promofarma shows no signs of life. Here I'm still waiting for them to tell me something about Cashback, although it doesn't look very good. It does not seem that you will receive this Cashback, which is €6.6. For another time I will have to order from another store.
Hello Raul!
We apologize for the situation that occurred, the situations of losing cashback are not pleasant for us either. To address the issue, we have already contacted our partners and hope to get a positive response soon.
Anything - contact us.
All the best,
the LetyShops team
The service with Promofarma is great, they are fast and efficient but the cashback issue... 2nd purchase I made and they don't credit it to me...
Hello Sonia!
Thank you for sharing your experience and creating the request to search for lost cashback. We have already sent it to our partners for review, we hope their response is quick. We have also added a bonus for you, check it in your personal account please :)
All the best,
the LetyShops team
First purchase at PromoFarma and fatal, first of all the cashbank doesn't appear and Letyshops doesn't know about the purchase, so they won't even give it to me in the end. And, secondly, for the shipping, I set a post office as the delivery point so as not to have any problems and they tell me that they cannot leave the shipment due to "absent recipient" during normal hours. I contact promofarma through chat (with a person) and they limit themselves to repeating the same phrases without giving me an explanation. I won't buy here again.
Hello!
We are sorry you had the negative experience. To improve it a little, we have decided to credit you the cashback for the order from our funds. We hope that bonus cheers you up a little.
All the best,
the LetyShops team
I have been waiting since the 28th for one of the products in my order, they do not give me an answer from the store
Hello good!
We are very sorry for what happened and we hope that the products reach you as soon as possible.
All the best,
the LetyShops team
I have 2 orders in a row that no casback is credited. I do not buy more in Promofarma.
Hello!
We are sorry that you have made such a decision. We have checked your personal account and see that the cashback has already been credited to your balance. For some reason the cashback was not registered, but we sent the request to the store representatives and received a positive response. We hope your next purchases are successful.
All the best,
the LetyShops team
The store where I have received a cashback faster.
Received cashback successfully