Hi, Pablo.
We are sorry this happened. Like and you, we are also interested in crediting cashback. Only in this case do we receive a commission from the partners. Loss of cashback can be caused by several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes.
If for some reason, the cashback does not appear, the store has not sent any remuneration for your order, therefore we try to reward at least a part of the cashback that the user does not get, from our funds.
We very much hope that your future purchases are successful.
Sincerely,
LetyShops team