Hello Ruben!
We are sorry that you had such an experience and we understand that the situation is unpleasant. We have rewarded a part of your lost cashback, but unfortunately we cannot credit more, as we do not receive our commission either.
We would be very grateful if you could answer the questions about the buying algorithm to our agent Tina, so that she can investigate the case in detail. We hope that incidents like this do not happen again and that you enjoy your next purchases with our service.
Greetings.
The LetyShops team