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Don't forget about Cashback rules and advices

Purchases at Л'Этуаль with cashback

Time for crediting cashback
Average waiting time for cashback: 28 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
Друзья, в период с 18 по 28 августа в Л'Этуаль были задержки в передаче данных. Заказы временно не поступали в нашу систему.
Сейчас эта проблема решена, а сроки загрузки всех потерянных заказов мы уточняем. Будем держать вас в курсе.
Если ваш кэшбэк за тот период не появился — напишите в нашу службу заботы. Мы сделаем все, чтобы помочь.

Минимальная сумма заказа для получения кэшбэка 500 рублей.

Важно! Кэшбэк начисляется на сумму заказа с учетом НДС.

При оплате картой для зачисления кэшбэка необходимо дождаться сообщения о том, что оплата прошла, после чего нажать кнопку "Вернуться в магазин".

Кэшбэк не начисляется:
- за заказы на сумму свыше 50 000 рублей;
- за покупку подарочных сертификатов;
- за использование подарочных сертификатов для оплаты товаров.

При использовании промокодов кэшбэк может быть не начислен.

Reviews on Л'Этуаль (257)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
15.10.2018
It turns out to be very profitable if you order by the action "2 = 1" + cashback and give gifts are not bad!
The review was translated from Russian using Google Translate. Show original Show translation
11.10.2018
Cashback always came in regularly. Confirmed a few days after receiving the order. But it was very disappointing that the cashback has greatly decreased. There used to be 150 rubles when buying from 1000 rubles, and now 3.5% when buying from 1000 rubles. Therefore, it is now more profitable to buy in other stores.
The review was translated from Russian using Google Translate. Show original Show translation
03.10.2018

The store is good! Bought and will buy there! In August, I saw a special cashback promotion and placed orders. None of the orders FROM LETISHOPS KASHBEK not received. I left a request to the support service and now MORE THAN A MONTH IT CAN'T BE PROCESSED, and this despite the fact that I provided all the evidence of the orders made (using the transition from LETIOSEPS). I collected all the requested screenshots, I don’t think that the staff of Letters cannot get information from its application, I don’t understand why they force their clients to do this on their own. Yes, because not everyone will do it, simply spits and that's it !!! You are even just too lazy to analyze the provided screens. Leave the template formal replies just to get rid of. From the principle I will not leave this situation !!!

The review was translated from Russian using Google Translate. Show original Show translation
04.10.2018

Good afternoon!

Thanks for the feedback left.

Lost cashback situations are unpleasant for us. Our team is trying to do everything possible to analyze such cases and prevent them in the future. Therefore, the request for information on the order, the process of its design, as well as the device parameters. These are all personal data that we cannot independently extract, since we do not have access to them.

For detailed consideration of the situation and clarification of the reason for non-cashback, a request was sent to partners. We cooperate with stores not directly, but through special affiliate programs. Therefore, we can get the answer with a slight delay. Your appeal is controlled by our manager. As soon as the results are available, we will contact you. We hope for a positive response from partners. As far as possible we compensated part of the cashback from the company's own funds.

There will be additional questions - write. We will be happy to prompt.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
26.09.2018
The favorite store of every woman caring for herself. Cashback is a delightful idea to attract people like us. Thank you!!!!
The review was translated from Russian using Google Translate. Show original Show translation
15.09.2018

I also thank the support service, always in touch, and really solved my problem. When ordering at this store, following the link from the letter to confirm registration, the cashback was not credited, but the technical support of Letishops in the person of Maria Pudova takes care of customers, and the cashback is still credited, although it was from Letishops, and not from Letual, who they denied that I came to them through this application, and not directly. For this Letual I reduce the star.

The review was translated from Russian using Google Translate. Show original Show translation
15.09.2018

Hello!

Thanks for your feedback. Always happy to help our users :)

Unfortunately, at the time of your order, there was a technical difficulty in transferring orders to our system from the store. Sorry for the inconvenience.

There will be questions or difficulties - you can always contact us.

Have a great weekend!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.09.2018

I do not advise anyone to use this store: not only have they not accrued cashback, have delayed delivery, the order was canceled - I can’t get the money back 2 weeks .... Maybe I’m not lucky, but on the hotline I’ve been fed breakfast, frankly cheating first tomorrow, now in a week, and no apologies ... If you want negative emotions and boorish answers - then you are here ...

The review was translated from Russian using Google Translate. Show original Show translation
12.09.2018

Hello Anna!

Thanks for your feedback.

We are sorry that when placing an order in this store you had to face difficulties in making a purchase. We hope that the funds for the order will be returned in the near future.

Anna, there will be questions about the work of our service - you can always contact us. We will be happy to answer all questions and help.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.09.2018
great, in this store there were never any problems with charging cashback, everything always came
The review was translated from Russian using Google Translate. Show original Show translation
19.08.2018
Excellent product
The review was translated from Russian using Google Translate. Show original Show translation
17.08.2018
Excellent product and polite staff thanks from me Anna V. Mazurik invalid of group 2
The review was translated from Russian using Google Translate. Show original Show translation
13.08.2018

Excellent, cashback worked, there was a condition - there should be an order for at least 900 r. Thank you!

The review was translated from Russian using Google Translate. Show original Show translation
10.08.2018
LetyShops Service Team - The Best! The problem with not activating the cashback was solved within a couple of hours. Help not the first time! (I buy through LetyShops for the fourth time) Many thanks to Veronika Ukrainian and Maria Pudova!
The review was translated from Russian using Google Translate. Show original Show translation
09.08.2018
Cashback credited) thanks LetyShops and L'Etoile)
The review was translated from Russian using Google Translate. Show original Show translation
04.08.2018

I will not place an order in L Лtual via cash back ...

The review was translated from Russian using Google Translate. Show original Show translation
04.08.2018

Hello, Oksana!

Thanks for your feedback.

We understand how you were upset by the situation. The minimum order amount for cashback from this store is 900 rubles.

There will be questions about the work of our service - please contact us.

Good evening to you!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.08.2018

The cashback in LETOUAL is not activated even when moving from the site (((

The review was translated from Russian using Google Translate. Show original Show translation
03.08.2018

Good afternoon!

Thanks for the comment.

Unfortunately, the L'Etoile store is not available in our extension, so the extension is not activated. To receive a reward for the order, you must make a direct transition to the store with our service. In this case, the extension icon will not be active.

If you have additional questions, be sure to write. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.08.2018
Also, instead of ordering, the courier brought 2 empty boxes. They refused to send the order again, they said to renew it, only the action for the item I needed was no longer valid. Do not apologize. Fortunately checked the box at the courier and before payment.
The review was translated from Russian using Google Translate. Show original Show translation
24.07.2018

just tryndets and full pipets! got an empty box! Today, the order was already delivered 2 boxes, which sooo surprised, because the order of the entire bottle of perfume is 75ml and a cosmetic bag. there are no spirits!)) I had to pay for the order at checkout, as the courier does not accept the card, there is no cash. run to the ATM-delirium .. on the phone shop promised to re-send the order. Now I am butting with TP, they say make out again, we do not perpendicular. 4000r money is not clear how to return, this is a grandmother for two said, did not even specify what account the cards and so on. There is no money for a new order ... and without perfume, and without money.

The review was translated from Russian using Google Translate. Show original Show translation
17.07.2018
Thanks to L'Etoile and Letishops for promotional codes for increased cashback. Very nice to buy and receive so much back :-)
The review was translated from Russian using Google Translate. Show original Show translation
19.06.2018

Made an order today. Paid There is still no cashback, although half a day has already passed. Even wrote a review before, but it was not answered. If there is no response to this review, let’s be with you.

The review was translated from Russian using Google Translate. Show original Show translation
20.06.2018

Good afternoon!

Thanks for writing to us. We apologize for not commenting on the feedback quickly enough. After the publication of reviews on our service, reviews are moderated during the day.

We will definitely try to help in resolving the issue. For consideration of the issue we need your assistance, so please specify some information about the order and send it a screenshot from the personal account of the store. You can find the appeal by clicking on the link: https://help.letyshops.ru/hc/ru/requests .

Thanks in advance for the answer.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.06.2018
I made an order today through the app. Until now, cashback appeared.
The review was translated from Russian using Google Translate. Show original Show translation
16.06.2018

I recently bought L'ETUAL through the online store and forgot to make a purchase through Letisops, left without a cashback.

The review was translated from Russian using Google Translate. Show original Show translation
17.06.2018

Good afternoon!

Thanks for the comment.

The transition from our service is the main condition for the accrual of cashback. In his absence, the partners will not see that you have come from us, and will not provide reward for the order. We ask you to pay special attention to the availability of the transition. We sincerely hope that the next order will be issued with cashback.

Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.06.2018

In general, cashback is not charged. Hanging on hold. Although all paid and the goods received. Awful.

The review was translated from Russian using Google Translate. Show original Show translation
16.06.2018

Vyacheslav, hello!

Thanks for the response.

Each store needs time to process information on the order and transfer to us. The cashback waiting time is indicated on the store page on our website.

To check the approximate giving of cashback, you must hover the mouse over the question mark, which is opposite the order in your account. Your cashback will be credited to 28.07.

There will be questions or difficulties - be sure to let us know.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.06.2018

The horror will not work with Letual any more! Hanging on hold so far

The review was translated from Russian using Google Translate. Show original Show translation
09.06.2018

Hello!

Thanks for your feedback. Eldar, do not be discouraged, please, cashback will certainly become available for withdrawal. But you need to wait a bit.

At the moment, the reward for the order is pending, as the store has not yet confirmed its acceptance. Cashback status change occurs immediately after the store credits the reward. What could you notice about already successfully credited cashbacks for your orders? The time for enrollment is necessary for the store to deliver the order, process the information and transfer it to our system.

Each store needs a different time for this process. In order to inform our users when to expect cashback to be credited to the balance, we posted information on the average (for some stores also maximum) time for cashback crediting on the page of each store.

Also, for your convenience, you can see the estimated date of cashback on cash order in your account. To do this, simply hover your mouse over the question mark next to the status "Pending".

Will need help, be sure to write.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.06.2018
Cash back is fast. Previously, L'Etoile and I had problems with accruals, but letyshops experts helped solve the problem. Special thanks to Maria Pudova, Customer Care Manager. Two cashback preferential restored. Good service. Well done!
The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Made 2 orders in Letual. Cashbacks accrued without problems. Pleasant service and of course bargains. Thank you Letishops!

The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018
The order was made, cashback received without any delay.
The review was translated from Russian using Google Translate. Show original Show translation
05.06.2018

The product received on May 31 and cash beck and weighs in anticipation! It is unpleasant like that! It’s not clear if the store didn’t confirm my order, or if it’s a failure!

The review was translated from Russian using Google Translate. Show original Show translation
05.06.2018

Good afternoon, Eldar!

Thanks for the comment. After analyzing your account, we noticed that you had an order from this store dated 26.05. The cashback for this order is still displayed with the status “Pending”. The remuneration must be credited to the balance no later than 10.07.

Will need help, be sure to write. Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.06.2018

I have been waiting for the cashback cashback for 33 days already. The support service appealed. While the issue is not decided, and the triple cashback, I do not want to lose. I hope that the problem will be resolved soon. Sincerely, Elena

The review was translated from Russian using Google Translate. Show original Show translation
05.06.2018

Hello, Elena!

Thanks for writing to us)

Do not worry, please, we will help solve this issue.

Due to the specifics of working with stores on the cashback program, there are a number of reasons due to which the cashback may not accrue. All these reasons are described in the rules of purchases with cashback. Additional conditions (if the store has them) can be found on the page of each store on our site.

We sent a request to partners to more fully understand the cause of the error. The manager keeps your message under control and as soon as the answer is received, he will contact you and try to resolve the issue in your favor.

Thank you for shopping with us)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.06.2018

During the day .... Only now the ticket will not work in the first stage. Something you need to refine in your system!

The review was translated from Russian using Google Translate. Show original Show translation
03.06.2018

Hello, Elena!

Thanks for the comment.

The ticket is not attached to the order, the cashback on which was not displayed.

According to data from your account, the issue is resolved in circulation # 1356301. Please answer the customer service manager, we will definitely help you.

We will wait for feedback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.06.2018

There is no cashback, two days have passed, a deception is around, two days have passed!

The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Hello!

Thanks for the comment.

We conduct business honestly and are always ready to help our users in any situation. We sincerely hope that you will be able to verify this by cooperating with us.

In order to help, we created an appeal on your behalf through the Help section, but did not receive a response. Email us, please do our best to help.

Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018

The cashback in the "desired" 300 rubles has not been reflected! Gone day! Wrote in support@letyshops.com

The review was translated from Russian using Google Translate. Show original Show translation
01.06.2018

Hello, Elena!

Thank you for creating a call to care. Do not worry, the question will certainly be considered in your favor. Expect a response in open request throughout the day.

Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018

Good afternoon! I have a widget installed in the firefox browser. But for some reason he is not active on the website of the Letual ( .. it turns out until you visit your site and you don’t make a switch to the store, nothing will work !!! (((

The review was translated from Russian using Google Translate. Show original Show translation
01.06.2018

Hello Tatiana!

Thank you for your feedback.

The fact is that the L'Etoile store prohibits the work of our expansion on their website. This means that you cannot activate the cashback in the extension directly on the store's website. To get a reward, you just need to go from our website by clicking "Go to the store."

There will be questions or difficulties with charging cashback - you can always contact us.

We will be happy to answer.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018

Girls, read carefully the rules for calculating cashback each store. In L'Etoile: "When paying with a card for crediting a cashback, you must wait for the message that the payment has passed, then click the" Return to store "button." I made 5 purchases and I had 5 cashbacks of 300 rubles each in expectation of 5 cashbacks.

The review was translated from Russian using Google Translate. Show original Show translation
31.05.2018

Dear managers, check the connection with the store Letual. Your service is not activated, because of what people have problems with charges. Thank you.

The review was translated from Russian using Google Translate. Show original Show translation
31.05.2018

Hello, Anastasia!

Thanks for your comment.

The fact is that our browser extension is prohibited on the site of the L'Etoile store, so it is not activated. To receive a cashback from this store, you need to make a direct transition from our website by clicking the "Go to the store" button.

If you have difficulties with charging cashback, be sure to email us at support@letyshops.com or through the Help section of your personal account. We will do our best to help.

Have a nice shopping!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.05.2018

Hello, I made the order number 4085465175 in the amount of 2049 rubles., Cashback was not displayed. The transition in the personal account was recorded.

The review was translated from Russian using Google Translate. Show original Show translation
25.05.2018

Hello!

Thank you for your comment.

According to the data from your personal account, the issue is already being resolved in contacting the care service. Expect a response from the manager within a day :)

Additional questions will arise - please contact us. Have a good day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.05.2018

It would be nice to make a rating for each store according to the estimated ratings. And the store is greedy, you will not say anything.

The review was translated from Russian using Google Translate. Show original Show translation
24.05.2018

Good afternoon, Daria!

Thank you for the offer. We always try to take into account the wishes of our users. If we have the opportunity, we will definitely implement rating ratings for each store.

There will be questions or suggestions for improving the service, be sure to write.

Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.05.2018

I made the order 02.05.2018 at 15:54. The order number 4016469782 did not display the cashback .. wrote to the support service, first they said to wait a day, wrote a day, they said to wait a month (((what’s the difficulty?

The review was translated from Russian using Google Translate. Show original Show translation
20.05.2018

Hello!

Thanks for the feedback. We understand how unpleasant for our users the situation when the cashback for some reason is not fixed. For us, such situations are doubly unacceptable.

According to the data from your account, on request we sent a request to partners. Unfortunately, we do not always have the opportunity to resolve the issue as quickly as we want, since we are forced to wait for a response from the partners.

The care manager, Vladislav, monitors your call and provides an answer as soon as the system receives information about your order.

Hope for your understanding.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.05.2018
The site is not updated. There are no products. The operators are rude.
The review was translated from Russian using Google Translate. Show original Show translation
05.05.2018

I bought in Letual many times. Cashback is charged in 25 percent of cases. Today when I tried to buy through your transition on the store page, the discount disappeared. that is, if you buy with cashback, they do not give a discount. A minute later I went to the application and bought a discount without a cashback. Apparently so tuned in order not to give more than the allotted discount: (

The review was translated from Russian using Google Translate. Show original Show translation
06.05.2018

Hello, Roman!

Thanks for your feedback. Often, the stores reserve the right not to provide additional discounts in combination with cashback. Also, we want to remind you that cashback on orders made from the store’s mobile application is not charged.

You have the right to choose the type of discount that you would prefer in a certain situation.

There will be questions about the work of our service - write. We are always open to dialogue.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.05.2018

Good afternoon, I made the Order number 3915318352 from 04/27/2018 17:22 cashback was not displayed. The transition in the personal account was recorded.

The review was translated from Russian using Google Translate. Show original Show translation
05.05.2018

Good afternoon, Xenia!

Thanks for the comment. According to data from your account, we noticed that the order was successfully displayed immediately on the day it was placed. The reward is displayed in the “Orders and Finance” section.

There will be questions about the work of the service - write, we are always open to communication.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.05.2018

She made the order number 3720364023, paid for and already received her order. Cashback is not even displayed to me. The transition in the personal account was recorded.

The review was translated from Russian using Google Translate. Show original Show translation
05.05.2018

Hello Daria!

Thanks for writing to us. Unfortunately, the transition is not enough for cashback to be credited to your balance. To successfully fix the reward, you must adhere to our rules, as well as the conditions of the store.

An appeal to the service of care was created on your behalf in order to understand why the cashback did not appear, as well as help to resolve this issue.

We will wait for feedback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.05.2018

I made the order 3650855048 on April 9th. I paid and received a long time ago. Cashback has not come so far.

The review was translated from Russian using Google Translate. Show original Show translation
03.05.2018

Hello!

Thanks for your feedback.

The fact is that the approximate cashback confirmation date for this order is May 24th. As soon as the partners give the confirmation - the cashback will be credited.

If there are delays with the confirmation of funds - write. Be sure to help in this situation.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.05.2018

Good afternoon, I made two orders No. 4023007089 (cashback was displayed), but order No. 3609179915 was not displayed. The transition in the personal account was recorded.

The review was translated from Russian using Google Translate. Show original Show translation
03.05.2018

Good afternoon, Lina!

Thanks for the comment. An appeal to service number 1338134 was created on your behalf in order to understand the reason for non-accrual and resolve the issue

We appreciate your reply.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.05.2018

Hello, I made the order, I paid, but the cashback is not displayed and there is no waiting. Order No. 4018449755, dated May 02.

The review was translated from Russian using Google Translate. Show original Show translation
02.05.2018

Hello Tatiana!

Thank you for writing. Usually cashback is displayed in your account within 24 hours. According to the data from your account, you have already created an appeal to the service of care and communicate with manager Laura

Do not worry, we will definitely monitor the display of your cashback and, if necessary, help you solve the issue.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.04.2018

Hello, I made an order, paid, but the cashback is not displayed and there is no waiting. Order No. 4010077940 dated 04.29.2018

The review was translated from Russian using Google Translate. Show original Show translation
30.04.2018

Hello!

Thank you for reporting the deduction. To understand this situation and to help you, we have created a call to care. For consideration of the issue we need your assistance, so please specify some information about the order and send it a screenshot from the personal account of the store.

Waiting for feedback.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.04.2018

I made two orders (yesterday and the day before), but the cashback was not displayed.

The review was translated from Russian using Google Translate. Show original Show translation
30.04.2018

Hello, Roman!

Thanks for writing to us. Through your account created an appeal to the care service №1336655. We will analyze the situation and help.

Additional questions will arise - contact us, we are always happy.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.04.2018

Placed an order. But the cashback is not displayed. and waiting for him not.

The review was translated from Russian using Google Translate. Show original Show translation
29.04.2018

Hello Daria!

Thank you for your feedback. Unfortunately, situations of losing cashback do happen, and they are very unpleasant for us.

Do not worry, please, we will try to help you. According to the data from your personal account, your question is already being resolved in contacting the care service. Please answer the manager Julia. She will try to figure everything out and help you.

Good weekend!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.04.2018

Why hasn't the cashback from my order affected today! Order No. 4009887630 dated April 28, 2018 So it is annoying!

The review was translated from Russian using Google Translate. Show original Show translation
28.04.2018

Hello, Elena!

Thanks for your feedback.

The fact is that the cashback is usually recorded in a personal account during the day from the date of registration.

If the cashback does not appear in your personal account, be sure to email support@letyshops.com or create a request through the Help section. We will try to help in this situation.

Good weekend!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.04.2018

I made a purchase on the flyer in December 2017, but the cashback was not reflected in the waiting (I had to write right away), but I’m guilty myself Now made a purchase, the money reflected in the waiting.

The review was translated from Russian using Google Translate. Show original Show translation
21.04.2018
I have been using LETY-SHOP for a couple of years, I have never had any problems. The cache is always credited on time, there are no problems. I recommend LETY-SHOP. Super 5 +++++
The review was translated from Russian using Google Translate. Show original Show translation
20.04.2018
I made an order to Letual less than a week ago, the cashback was not displayed in my account. With the help of very polite LS support staff, cashback was credited within 24 hours. Thank you for your attention and efficiency!
The review was translated from Russian using Google Translate. Show original Show translation