Purchases at La Roche-Posay with cashback in Spain

Hello!

Thank you for reporting the situation.

We will certainly try to get it right. The main reasons for rejecting a cashback are factors such as the use of promotional codes or coupons that are incompatible with the cashback, changes to the order after registration or violation of the conditions of the store.

In order to help, we created a call to the customer care service. You can familiarize yourself with the appeal and give an answer in the Help section of the Personal Account - My Contacts section.

We will wait for feedback. Have a nice day!

Taking care of you
LetyShops team

Hello Julia!

Thank you for your comment. We received information that your order was issued using a promotional code, therefore, during the processing of the order, the cashback amount has changed.

If we receive incorrect information, be sure to inform our care service. Have a nice day!

Respectfully,
LetyShops team

Good afternoon, Denis!

Thank you for your feedback.

Each store needs time to process order data and transfer it to us. To understand this situation in more detail, we created an appeal to the care service on your behalf. You can familiarize yourself with it and give an answer in the "Help" - "My appeals" section.

Respectfully,
LetyShops team

Hello!

Thanks for the comment.

We will definitely try to understand the situation and help. To do this, we created an appeal to the customer care service on your behalf. To consider the issue, we need your assistance, so please clarify some information about the order and send a screenshot of it from the personal account of the store.

You can find the appeal by clicking on the link: https://help.letyshops.ru/hc/ru/requests .

We will wait for the information.

Respectfully,
LetyShops team

Hello!

Thanks for the comment.

Don’t worry, please. During order processing, the cashback amount may vary. When reconciling information before crediting the cashback, the amount should be adjusted automatically and the cashback will be credited in the current amount.

If the cashback on your order is credited in the amount of 0 rubles - be sure to inform. We will help to resolve this issue.

Have a nice day!

Respectfully,
LetyShops team

Alina, hello!

Thanks for the feedback.

It happens that partners initially transmit incorrect information about the amount of cashback. During the processing of order data, information may change. We ask you to wait until the cashback is credited to the balance. If you have any difficulties or questions - write, we will be happy to help.

Respectfully,
LetyShops team

Good afternoon, Victoria!

Thank you for your comment. Cashback is credited based on the data that the store passes to us. To resolve this issue, an appeal was made to the care service on your behalf. To respond to the appeal, please go to the "Help" section of your personal account.

Together we can solve the issue. Have a nice day!

Respectfully,
LetyShops team