Hello!
Thank you for reporting the situation.
We will certainly try to get it right. The main reasons for rejecting a cashback are factors such as the use of promotional codes or coupons that are incompatible with the cashback, changes to the order after registration or violation of the conditions of the store.
In order to help, we created a call to the customer care service. You can familiarize yourself with the appeal and give an answer in the Help section of the Personal Account - My Contacts section.
We will wait for feedback. Have a nice day!
Taking care of you
LetyShops team