Hello Olga!
Thanks for your feedback.
We are very sorry that you encountered difficulties using the service. According to your personal account, the issue has already been resolved.
We also sent a request to partners to find out the exact reason for the loss of reward for your order. As soon as we receive the information, the manager of the care service, Kirill, will immediately write you in an open address.
Good evening!
Respectfully,
LetyShops team