4.5 %
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Purchases at Douglas ES with cashback in Spain

(2.12) General evaluation of the store
Reviews on Douglas ES (17)
Waiting time for crediting cashback
Cashback will appear in your account with "Pending" status within 1 day
Cashback is confirmed and credited within 90 - 160 days

Cashback is not credited for the following:

  • Brands: CHANEL, DIOR, IT Cosmetics, LA MER, LA PRAIRE.
  • Any purchases of gift cards.
Attention! Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.

According to the Douglas ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 3 months after the purchase has been made.

Reviews on Douglas ES (17)

(2.12) General evaluation of the store
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Therefore, we publish only our customers' reviews.
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03.09.2022

I was successfully credited and approved

The review was translated from Spanish using Google Translate. Show original Show translation
15.07.2022

Super good, I bought, I have pending cashback, but I don't know when it will be credited to the balance. I'm already on order

The review was translated from Spanish using Google Translate. Show original Show translation
18.07.2022

Hello Ivan!

Douglas cashback is confirmed in 90 - 160 days after purchase. You can see the accreditation deadline next to the status of your cashback.

Cheers!
The LetyShops team

The review was translated from Spanish using Google Translate.
09.05.2022

I love this store and more if it's for the letyshops app, on top of buying you also have the discount. The truth is that I am buying more and more for this app. I have not had any problems so far in any of my purchases. I super love.

The review was translated from Spanish using Google Translate. Show original Show translation
10.05.2022

Hi Sara!

Thanks for your opinion. We're glad we can help you save a little ❤

Greetings!
The LetyShops team

The review was translated from Spanish using Google Translate.
29.01.2022

I do not know what to think. In this store I bought 62.98 euros worth and the cashback did not appear, I claimed it and now the store has 4 months to respond. But if I did everything in the Lety app and I have all the screenshots, why doesn't it appear? 4 months to confirm that it is true? I paid instantly and the order arrived at my house. But same with a Douglas order of 62.98, another 4 months. In 2022 four months to verify that I have made a purchase in a store. It gives me a lot to think that I have had to claim 4 orders in total, also from Just Eat and from another store. It is clear that the app does not work well. When an offer is made with a detailed description of it and on 4 occasions it does not work, perhaps the advertising is misleading. Because the normal thing is that it works and not have to be with claims.

The review was translated from Spanish using Google Translate. Show original Show translation
31.01.2022

Hello!

We are sorry that you have such an experience and such an opinion about us.

We have contacted partners to resolve an issue with your cashback. This process can take 3-4 months, and unfortunately we cannot speed it up.

We have created a query to follow the processing of your request with you. If you have questions, do not hesitate to contact us through the Help section.

All the best.
The LetyShops team

The review was translated from Spanish using Google Translate.
11.07.2021

STORE OPINION: They get super deals, especially in regard to perfumery, I personally am a huge fan of Douglas. Previously, I used to consume more in a physical store, but more and more (especially if I am going to place a large order) I consume online when I see good promotions; plus the corresponding addition of Letyshop's Cashabck, which in my last purchase has given me a problem. OPINION ABOUT LETYSHOPS: As I have already mentioned, my last purchase (4 days ago) does not show the cashback anywhere, so I just made a claim for it. Despite having had this problem I give a 4 * score because in another previous purchase (in decathlon in particular) the same thing happened to me, and the Letyshops team efficiently and kindly solved it for me. With these words I would like to reach those people who react with comments in a "hater" tone at the slightest problem; give the Letyshops technical service a chance (or the random store / web / product that has given you problems) and then, if they don't give you any solution, activate your "hater" mode. Greetings

The review was translated from Spanish using Google Translate. Show original Show translation
12.07.2021

Hello Laura.

Thank you very much for sharing your shopping experience with us ❤

We are very grateful for the support.

All the best!
The LetyShops team

The review was translated from Spanish using Google Translate.
01.06.2021

Again it happens to me that after 1 month and a half the cashback with this store is still not registered. It also happens to me with the English cut but they always register it for me. Another big purchase that follows without the cashback. On the part of Letyshops I think you should do something too. Too many complaints from the same store

The review was translated from Spanish using Google Translate. Show original Show translation
02.06.2021

Hi Loreline.

We are sorry that you faced such a situation. We will try our best to solve it. We have already reached out to the store representatives, but we are still waiting for the response. This process may take 3 months and we cannot expedite it. As soon as a response comes in, the status of your request will change.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
29.03.2021

I DO NOT RECOMMEND. The order was broken, I had to claim twice by email and even call by phone to get my money back ... to top it all today I was denied a cashback of € 11. I bought precisely in this store because with what they were going to discount I got the cheapest product but as I say ... they have denied me. I do not recommend buying either in this store or through the application ... of course I will not buy again or in the chain ...

The review was translated from Spanish using Google Translate. Show original Show translation
30.03.2021

Hello.

We are very sorry that you have such an experience with this store.

Cashback is credited only for paid and completed orders. Since there was a refund for the order, the partners declined the commission to our service.

With all our heart, we hope that such situations do not happen again, and we do not disappoint you again.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
18.03.2021

I placed an order in this store and, as it had happened to me on occasion in different stores, they did not credit me the cashback. Every time I place an order I make sure to do it through this platform, but there have been several times that I have to claim the cashback and there are no responses.

The review was translated from Spanish using Google Translate. Show original Show translation
18.03.2021

Hello Miriam.

It is very sad that you have faced such a situation.

We have contacted our partners to understand the reasons for the loss of your cashback. This process can take 8 weeks and unfortunately we are unable to expedite it.

We hope that we receive the information from the store as soon as possible. Follow the status of your requests, please.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
17.02.2021

This is a hoax, I have made many purchases of a few you have and I have had a lot of problems .. on December 16 I placed an order in Douglas with increased cash, and today they tell me that cash is denied when I have had it for months The request, this is to be scoundrels and to deceive people, I want them to give me the cash because everything is correct and see if it is a mistake of you. I DO NOT ADVISE BUYING THROUGH LETYSHOPS, if this continues I will delete myself

The review was translated from Spanish using Google Translate. Show original Show translation
18.02.2021

Hello Antonio.

We understand your displeasure and are sorry that this situation has occurred. It is true that there are incidents with cashback, but we never leave users without a solution and an answer. We see that we have already credited your cashback. You can check it in the "Orders and Finances" section of your account.

We very much hope that this will not happen again and that you will not be disappointed any more.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
17.02.2021

When buying here the cashback of whose fault is not reflected I do not know everything seems like marketing so that you buy for the% that they offer on certain days but what you get is bad publicity and disappointment

The review was translated from Spanish using Google Translate. Show original Show translation
17.02.2021

Hello.

It is very sad that the cashback did not appear, but do not worry. We see that you have already created a request for the lost cashback in your personal account. We will do our best to help you.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
28.01.2021

At Christmas I spent 130 euros and the purchase was not reflected. I thought it was my mistake and I did not claim it. Now I have bought again and what is my surprise that when you put the card number and give it to pay, it redirects you to the Douglas app. The fact is that the cashback has not been reflected to me either and when you leave Letyshops you have no proof that the cashback had been activated. Obviously now I did claim it. In short, I will not buy from Douglas online again.

The review was translated from Spanish using Google Translate. Show original Show translation
29.01.2021

Hello Maria.

Thank you for creating your request, for the lost cashback. We will do our best to help you with this matter. If necessary, we will contact our partners to resolve it and return your cashback. Follow their status, please.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
10.10.2020

Yesterday I made an order for € 20 from letyshop and you still have not credited me the cashback or pending or anything. A disaster

The review was translated from Spanish using Google Translate. Show original Show translation
10.10.2020

Hello.

We see that you have created a lost cashback request in your personal account. Follow their status, please.

If you have any additional questions, please contact us at support@letyshops.com.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
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You’re a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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